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Office Manager

Chester, PA, United States

About Us

ChesPenn is a network of community health centers spanning Chester and Delaware Counties. Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay.

Simply put, our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back!

Position Summary

ChesPenn Health Services is seeking a dynamic, customer service driven professional to manage our Center for Family Health at Eastside.

Qualifications

Associate Degree or Post High School Education; Bachelor's Degree a plus

Two or more years' experience in a leadership role

Current COVID-19 and flu vaccines required

Knowledge, Skills and Abilities Good written and verbal communication skills in English.

Outstanding customer service skills, including conflict resolution

Strong leadership skills, including the ability to mentor and train

Able to function independently in a high-pressure environment.

Proficient knowledge of data entry.

Positive and enthusiastic demeanor while directly working with patients and coworkers.

Possession of a valid driver's license and a licensed automobile preferred.

Sound judgment, problem-solving, and decision-making skills

What You'll Do

Customer Service: Ensure completion of all appropriate forms and assembly of chart- associated with registering a new patient

Verify and maintain up-to-date entries in patient demographics and insurance fields

Practice and teach excellence in customer service

Verify and qualify completion of required sliding fee applications

Supervisory: Train and supervise front desk staff

Arrange clinical coverage in the event of absences, lateness or urgent situations

Monitor patient flow by periodically surveying volume waiting for service, waiting room volume, and make patient/provider adjustments as needed

Serve as a team leader for all staff at the site

Arrange facility management, and repairs

Verify and approve payroll and leave requests

Clerical: Maintain daily and monthly statistical logs

Secure and collect co-payments at end of day and verifies against daily encounters

Prepare and submit Daily Operating Report (DOR) to administration daily by 11:00 a.m.

Maintain and monitor monthly schedules for providers

General: Maintain equipment and order supplies

Conduct and oversee monthly site meetings to disseminate policy and procedures of the organization

Technology: Train new employees on all aspects of the practice management information system

Assist the Directors of IT and Operations with troubleshooting of software and Internet issues

Work with Director of IT in monitoring the computerized components of the practice management system

What We Offer

ChesPenn offers generous benefits, including: Medical, dental, and vision insurance

401a retirement account, funded by ChesPenn

Life insurance

Generous vacation, sick, and personal leave

Tuition reimbursement

Employee Assistance Program

ChesPenn is an Equal Opportunity Employer

Because employees work with families and children and due to the sensitive nature of patient medical information, we require all applicants who receive and accept employment offers to complete child abuse and criminal background checks before being hired.

NOTE:

ChesPenn uses a web-based application portal and emailing system to correspond with applicants. Please be sure to add [email protected] to your contact list to ensure delivery of all correspondence from us.

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Office Manager jobs in Chester, PA, United States

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