VP, Account Services

, PA, United States

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts.Synchrony Healthcare Communicationsspecializes in branded and disease state marketing/promotional campaigns and initiatives.Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

Job Description The Vice President (VP), Account Services, has primary responsibility for Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives, including client satisfaction, development and retention. This individual leads internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative multichannel pharmaceutical marketing communications initiatives. The VP, Account Services has primary responsibility for assigned Accounts Services employee recruitment, mentorship, and retention. In addition, the VP, Account Services is required to personally understand client challenges and lead internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client relationship development and satisfaction, core team leadership, new business development, and overall strategy, development, and execution of assigned business.

Job Duties

Leadership/Management/Execution

Establish and lead cross-functional teams in concept and execution of marketing activities, including a focus on digital and social media channels, for assigned client accounts

Monitor and manage assigned activities to ensure timely delivery of the highest-quality products and services within budget

Foster and develop collaboration between departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs

Serve as primary client contact for assigned accounts, including day-to-day account management and issues resolution, providing exemplary customer service that represents corporate values

Develop and nurture client relationships on assigned accounts to ensure continuous collaboration on issue mitigation and new business opportunities

Keep client and product strategy to the forefront of all project discussions, both internal and external, and make related recommendations as needed

Review all material to ensure adherence to agreed client and product strategy

Represents the executive team to communicate and support our corporate vision, values, culture, and brand as well as corporate objectives, policies, and processes

Work with internal team to ensure it is meeting its goals and objectives while adhering to corporate values

Oversee financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivables

Develop and defend client statements of work (SOW)/scope details with input from core team members involved in project execution

Develop strategic/creative briefs for all projects, obtaining client agreement, and clearly communicate vision and expectations to the core team

Oversee forecasting and reporting for all assigned client accounts

Ensure team compliance with client contracts, timelines, and budgets

Manage, mentor, and develop assigned agency personnel

Review all major deliverables to ensure quality standards and client expectations are met

Attend and lead aspects of weekly client status, new project kick-offs, and project debriefs post-completion

Attend client meetings, congresses, and communicate key learnings to team and client

Actively participate in client presentations, selling and defending the agency's point of view

Client Core Team Roles and Responsibilities

Perform client core team responsibilities as needed

Proactively help team members carry out tasks

Agree and communicate roles and responsibilities of the client core teams

Onboard, train, mentor, and support team members

Remain aware of and attentive to daily organizational tasks to ensure team and operational effectiveness

Work with team members and managers to support work resourcing, prioritization, productivity, and quality

Work with team members and managers on issue resolution when needed

Define, communicate, enforce, and support operational processes

Manage individual team members; allocate and prioritize resources and workflow

Ensure all client core teams are assigned and effective

Ensure all client jobs are resourced and appropriately prioritized

Monitor progress and adjust appropriately

Foster and develop collaboration among core team members to ensure innovative solutions to client needs

Provide ongoing guidance regarding product strategy, decision making, and project planning

Intervene on behalf of client core teams if issues arise, such as: client issues, partner issues, quality assurance, resourcing, budget issues, changes in scope

Business Development

Assist leadership with the design and implementation of strategies and cross-selling initiatives

Lead strategic and tactical planning initiatives for assigned accounts according to client-defined financial calendars to secure ongoing business

Ensure that existing client revenue goals are achieved

Lead assigned business development opportunities and initiatives required to increase revenue to meet and exceed company goals

Actively seek new business opportunities within current clients according to strategic goals and objectives

Lead teams and resources to create and submit RFPs and proposals for prospective/new clients

Provide Synchrony Group cross-selling, new business development, and revenue growth for both new and existing clients

Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field

Internal and External Relationships

Lead and support key internal committees pertaining to Account Services and new business development

Represent the organization in an appropriate manner

Be a positive force for enhancing the work culture, consensus-building, and internal communications

Facilitate communication between team members and clients necessary to maintain strong relationships and effective account management

Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team

Keep senior management apprised of critical client concerns and opportunities

Keep senior management apprised of critical internal issues, concerns, and opportunities

Effective leadership skills, with strong focus on account services, strategic pharmaceutical marketing, and businesses processes

High level of integrity, confidentiality, and accountability

Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

Ability to manage outcomes to win-win resolution

Ability to provide management direction and developmental support to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibility

Demonstrated ability to manage key constituent relationships

Able to identify key issues; creatively and strategically overcome challenges or obstacles

Effective attention to detail and a high degree of accuracy

Sound analytical thinking, planning, prioritization, and execution skills

Expert communicator both verbally and in writing

Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics

Qualifications Requirements

Bachelor's degree required; MBA or advanced degree preferred

Minimum 10 years’ agency experience in pharmaceutical marketing and account services

Demonstrated history of successful management of 5+ million dollars of fee/year specific to a pharmaceutical marketing agency

Experience managing and mentoring Account Services personnel

Substantial experience leading advertising and promotion marketing communication initiatives, including print, video, digital, and social media campaigns

Working Conditions

Ability to attend and conduct virtual or in-person presentations

Significant communication with clients and internal teams, including many presentations

Ability to travel as client needs require (e.g., client meetings, congress meetings, sales meetings)

Ability to commit to extra and/or nontraditional hours as client needs require

Additional Information Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.

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