Care Coordinator

Philadelphia, PA, United States

Going Digital: Behavioral Health Tech Job Board Going Digital: Behavioral Health Tech Job Board Care Coordinator Philadelphia, PA Mid-level · Full time Posted 15 days ago Apply About Vanna Health

Vanna is reimagining care and community for people living with serious mental illness (SMI).

The current system is failing individuals with SMI, resulting in a high risk of loneliness (2.3x), homelessness (6x), unemployment (30x), incarceration (25x), and reduced life expectancy (by 20 years). Vanna believes that no person is too ill to recover and that the solution is social, not just medical. Our mission is to empower people with SMI to flourish by finding purpose and a sense of belonging in their community.

Vanna deploys community-based care teams from diverse backgrounds that have a variety of lived experiences and know their communities inside and out. In close collaboration with existing community organizations and healthcare providers, our teams outreach and build trust with individuals to support the navigation of each individual’s personalized recovery journey.

To expand the reach of recovery based psychosocial rehabilitation services, Vanna is redefining the experience of working in community mental health. Vanna leverages innovative funding models to offer desirable wages and benefits, as well as purpose-built, mobile-first technology.

Vanna brings together an unprecedented team of proven entrepreneurs, individuals with lived experience, and national leaders in behavioral health. We are committed to providing individuals with culturally inclusive support for all races, ethnicities, religions, sexual orientations, gender identities, and other social factors, such as history of incarceration.

About the Role

Vanna Health is seeking a Care Coordinator who can bring their passion for supporting individuals living with serious mental illness throughout recovery. This role will be focused on coordinating various parts of the recovery journey for our members, including discharge planning, care coordination, and evaluating member eligibility for and enrolling them in various benefit programs.

We are looking for a Care Coordinator who has worked with individuals living with serious mental illness and understands the unique needs of this community. In this role, the Care Coordinator will be working with the multi-disciplinary community team to plan and coordinate services for members. Alongside Team Leads, Coaches, Clinicians, and other specialists, the Care Coordinator will have the resources and support they need to help empower community members to thrive.

Vanna Care Coordinators will help develop an innovative, recovery based program, and we deeply value the insight that you will bring to the team. Vanna will leverage our purpose-built, mobile-first technology to redefine what it means to work in community health.

Responsibilities

Participate in Vanna outreach efforts at parter CRCs, hospitals, and homeless outreach

Lead discharge planning for Vanna community members at ERs, CRCs, and hospitals

Coordinate referrals and support appointment scheduling with local primary care, behavioral health, and other provide types for members when required

Provide appointment reminders to members and ensure that they have the means to attend their appointments, such as transportation

Assess member needs and support systems, including social drivers of health

Learn about member enrollment in government and other support programs (SSDI, welfare, housing)

Support member applications with SSI, Medicaid, and other related applications by gathering relevant information in partnership with the member to complete and submit the application

Assist members in accessing transportation, by connecting to transportation benefits and providing transportation with Vanna when required to receive care or support

Adhere to documentation protocols for discharge planning, application enrollment, care coordination, and other documentation requirements related to responsibilities

Collaborate closely with the community team, including Team Leader, Vanna Coaches, Nurses, Housing Specialists, and Psychiatrists to support coordination of the member’s recovery

Provide feedback to Vanna technology and operations teams on existing processes and suggest improvements over time

Assist with employment, educational and voluntary efforts and other resources that improve the quality of life for the members

About You

Need to Have’s

1+ years in Case Management or Care Coordination

Experience working in mental health and/or primary care in and around the community of Philadelphia, PA

Belief that individuals suffering from serious mental illnesses can and will recover to achieve life goals when provided the opportunity, support, and community

Organizational skills to prioritize tasks and maintain a schedule

Are able to work in a team

Basic computer and phone skills and willingness to learn how to work with Google, Slack, and Vanna EHR tools

A valid driver’s license

Education Requirements

Bachelor Degrees in one of the following: Social Work, Psychology, Human Services, Behavior Health or related fields

Nice to Haves

Access to an operational and insured vehicle and willingness to use it to transport person served

Bilingual in Spanish and English to ensure we are meeting all members in their most comfortable language

Our Promise to You

You will have a critical seat at the table - one that represents our staff and the members we serve

You will be valued, respected, and heard - diversity, equity, inclusion, and belonging is paramount

You will be joining a team and community that is passionate about improving the lives of underserved individuals

You will have career advancement opportunities

Benefits

Vanna offers competitive compensation and benefits, including the ability to take meetings remotely when appropriate.

Job Type: Full-time

Schedule: 8 hour shift

Work Location: Community-Based with some virtual work

COVID-19 Considerations and Vaccination Policy

Vanna Health is committed to keeping our team members and our members safe from COVID-19 and as such we follow local requirements and guidelines for medical professionals in the field. As a company Vanna Health prioritizes each employee's and member's health. Therefore, all Vanna Health employees must be fully vaccinated from COVID-19.

Vanna Health Empowering people with serious mental illness to overcome any barrier to a meaningful and healthy life. Size: 1-10 employees © 2023 Pallet Labs Inc. See privacy policy and terms of service Get started on Pallet Going Digital: Behavioral Health Tech Job Board is on Pallet — Where creators turn their community into recruiting networks

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