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Community Choice Financial Family of Brands
Austin, TX, United States
Overview Customer Service Representative As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company progra
Job Source: Community Choice Financial Family of BrandsASSA ABLOY
Austin, TX, United States
Career Opportunities: Customer Service Advocate (28407) Requisition ID 28407 - Posted - HID Global Corporation - SI - Desktop - USA: Texas (Austin - Center Ridge Dr.) More (2) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Entry level - Travel Required: 0%-10% Job Description Print Preview An Amazing Career Opport
Job Source: ASSA ABLOYTrello
Austin, TX, United States
Responsibilities Growth Customer Advocates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Atlassian cloud solutions can make them successful in their goals. Since we work at scale, we want the Growth CAs to be a champion for their customers, providing feedback to our prod
Job Source: TrelloCentene Corporation
Austin, TX, United States
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Serves as the first-line advocate that focuses on resolving inquiries, issu
Job Source: Centene CorporationAtlassian
Austin, TX, US
Responsibilities Growth Customer Advocates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Atlassian cloud solutions can make them successful in their goals. Since we work at scale, we want the Growth CAs to be a champion for their customers, providing feedback to our prod
Job Source: AtlassianCarvana
Austin, TX, United States
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local
Job Source: CarvanaCVS Health
Austin, TX, United States
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that h
Job Source: CVS HealthCoreLogic
Austin, TX, United States
At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and
Job Source: CoreLogicAustin, TX, United States
Customer Care Advocate
Department: Sales Operations
Employment Type: Full Time
Location: Austin, Texas
Description
Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A successful candidate in this role will be customer focused, have a passion for excellence, be an active listener, have outstanding communication skills, and maintain a sense of urgency in addressing customer needs.
In This Role
Manage responses to Customer Service-related inquiries ensuring that they are completed in a timely manner while providing exceptional customer service and maximizing the customer experience
Work with the Sales Operations team and Account Executives to identify and analyze customer issues and provide and facilitate resolutions, i.e. process return authorizations, credits, and/or any other request to satisfy the customer issue
Drive processes to provide continuous analysis and reporting of information related to Quality and Service Status; identify and implement process improvements for ongoing operational efficiencies
Provide World Class Customer Service to Four Hands customers
Maintain a complete understanding of the customer base, price levels, the order to cash process, order minimums and reorders for all customers, and shipping procedures
Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed
Maximize the customer experience and operational performance by providing resources and technical advice to customers and working to convert customers to utilizing our website
Work diligently to continuously improve the customer experience and processes within the organization
Responsible for upholding the Core Values and being a valuable member of the Four Hands Team
Other tasks as defined by Management
The Ideal Person Bachelor's Degree preferred
2+ years' of Customer Care experience
Advanced experience in Microsoft Office
Salesforce experience highly preferred
Excellent organizational skills and self-starter
Ability to multitask and prioritize effectively and efficiently and stay organized and focused in a fast-paced environment
Exhibit a friendly and helpful manner and be able to work well with others in a team environment
Ability to make decisions and work independently
Active and engaged listener, with the ability to communicate with various audiences clearly and concisely
Ability to complete complex tasks in a timely manner
Demonstrate intellectual curiosity
Customer Care Advocate jobs in Austin, TX, United States
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