Associate, Customer Care

Austin, TX, United States

At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with CoreLogic. Your role within our team is pivotal, serving as a vital link between our clients and their valued customers. With a genuine commitment to delivering service excellence, you'll find inspiration in overcoming challenges that tap into your remarkable attention to detail and critical thinking prowess. As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all. Your keen ear captures the intricacies of issues, and your innovative solutions and proactive anticipation of additional inquiries set the stage for exceptional customer experiences. Employing a range of communication platforms, including telephones, email, and chat, you adeptly connect with customers to provide resolutions and foster positive engagements. In this role, your unwavering positive attitude and adept communication skills, expressed with clarity and ease, are the cornerstones of your success. Our commitment to nurturing a culture of continuous learning enables you to flourish and achieve your utmost potential.

JOB DUTIES

Manages inbound inquiries on behalf of client, acting as an extension of our client

Acts in a professional and appropriate manner while assisting with a resolution of the issue/question

Builds product and process knowledge to effectively interact with customers, within business guidelines

Identifies customers' needs, research using various systems, utilizes tools to interpret and analyzes data

Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)

Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate

Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate

Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs

Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels

Escalates issues according to business processes and timelines

Meets personal/team production metrics and quality targets

Must adhere to strict schedule and meet attendance guidelines.

Job Qualifications:

JOB QUALIFICATIONS High school diploma, GED or equivalent required; college degree preferred

1+ years of experience in an applicable customer support role required, or relevant education in lieu of experience

Tax/banking/mortgage/real estate Industry experience preferred

Contact Center experience is a plus

Has a passion for service excellence

Strong written and verbal communication skills along with excellent customer service and active listening skills

Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change

Strong computer skills to retrieve, query, update systems using multiple screens simultaneously

Organization and time management skills to operate effectively in a fast paced, high volume environment

Typing ability of 35wpm+

Demonstrated knowledge of and experience with Microsoft suite/products preferred

Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail

Ability to identify customer issue and identify appropriate task

Must successfully adhere to schedule, attendance and required deliverables/deadlines

Demonstrates patience and empathy and have the ability to work collaboratively with others

Annual Pay Range:

32,800 - 38,480 USD

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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