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Well Health Inc.
Boston, MA, United States
** Pursue Growth** We will always be learners. We take steps to continue growing, learning, and sharing the knowledge we have with others. Pursue Growth We will always be learners. We take steps to continue growing, learning, and sharing the knowledge we have with others. **Cookie Preferences** ** Manage Consent Preferences** Always Active **Do Not
Job Source: Well Health Inc.Appex
Boston, MA, United States
About Appex At Appex, we turn world-class apps into world-class businesses. We operate a portfolio of 50+ mobile applications in various verticals, including health and fitness and essential utilities. We are a rapidly growing startup looking to transform the mobile ecosystem while continuing to grow our portfolio of mobile applications, developin
Job Source: AppexSimpliSafe, Inc.
Boston, MA, United States
We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opp
Job Source: SimpliSafe, Inc.SimpliSafe
Boston, MA, United States
About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challeng
Job Source: SimpliSafeSimpliSafe Wireless Home Security
Boston, MA, United States
About SimpliSafe We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge
Job Source: SimpliSafe Wireless Home SecuritySeismic
Boston, MA, United States
**Customer Support Engineer** at Seismic Boston, Massachusetts, United States s the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismics platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experi
Job Source: SeismicPerkinElmer
Boston, MA, United States
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world,
Job Source: PerkinElmerTekWissen ®
Boston, MA, United States
Overview Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one
Job Source: TekWissen ®Waltham, MA, United States
Description
Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking a Senior Customer Support Engineer - Mobile to join our team. This is a hybrid opportunity based out of our Waltham, MA; Austin, TX; or St. Petersburg, FL office.
Job Description
As a Customer Support Engineer specializing in mobile devices and Mobile Device Management (MDM) solutions, you'll play a pivotal role in ensuring the seamless operation and support of iOS and Android devices for our customers and our team. Your expertise in Device Enrollment Program (DEP), mobile operating systems, and troubleshooting will be instrumental in providing top-tier technical support to our customers and internal teams.
Duties And Responsibilities
Provide expert-level technical assistance to customers and internal stakeholders regarding mobile device management, iOS, Android, and related technologies.
Diagnose and resolve hardware and software issues on iOS and Android devices, ensuring minimal downtime and optimal device performance.
Assist in the deployment, configuration, and maintenance of Mobile Device Management solutions, ensuring effective device management and security protocols.
Understanding of the Device Enrollment Program (DEP) for iOS devices, including device provisioning and enrollment processes.
Develop and maintain comprehensive documentation, guides, and training materials related to mobile device support and MDM solutions.
Work closely with cross-functional teams including Customer Success, Engineering, and others to address complex technical challenges and ensure a cohesive mobile device infrastructure.
Other duties as assigned and required
Qualifications
Bachelor's degree in information technology or related discipline.
Five or more years of experience in a Customer Support role.
Proficiency in troubleshooting and supporting iOS and Android devices, including deep understanding of their respective operating systems.
Hands-on experience with Mobile Device Management solutions (e.g., Jamf, MobileIron, Microsoft Intune) including implementation and administration.
Strong familiarity with Apple's Device Enrollment Program (DEP), ability to manage and oversee device enrollment processes.
Excellent verbal and written communication skills to convey technical information effectively to diverse audiences.
Strong analytical and problem-solving abilities to resolve complex issues efficiently.
Ability to work collaboratively with cross-functional teams and a customer-centric approach to support.
Salesforce CRM experience preferred.
Certifications related to mobile device management or specific MDM solutions.
Experience in scripting or automation for device management tasks.
Familiarity with enterprise-level security practices for mobile devices.
This position offers a total compensation range of $96,800.00 to $135,800.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Email Alert for Senior Customer Support Engineer - Mobile jobs in Waltham, MA, United States
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