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Wescom Central Credit Union
Pasadena, CA, United States
Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary
Job Source: Wescom Central Credit UnionWescom Central Credit Union
Los Angeles, CA, United States
Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. S
Job Source: Wescom Central Credit UnionState Bank of India (California)
, CA, United States
State Bank of India (California) offers a competitive compensation based on experience and benefit package which includes: 100% Company-paid Medical/Dental/Vision Insurance for employee, spouse, and dependents 401K Retirement with company contribution 100% Company-paid Life Insurance Generous Vacation & Sick Leave with Rollover Option Tuition Reim
Job Source: State Bank of India (California)Wescom Central Credit Union
Pasadena, CA, United States
Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Sal
Job Source: Wescom Central Credit UnionUniversity of California - Los Angeles Health
Los Angeles, CA, United States
Description The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health's Enterprise Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with other voice technologie
Job Source: University of California - Los Angeles HealthPenn Foster
Glendale, CA, United States
Company Description Public Storage is recognized as one of America’s Best Large Employers in 2022 by Forbes and our employees have also voted us as a Great Place to Work , having Best Career Growth , ranked us in the Top 5% for Work Culture , and in the Top 10% for Diversity and Inclusion. With more than 2,800 locations nationwide, Public St
Job Source: Penn FosterUniversity of California
Los Angeles, CA, United States
Description The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health's Enterprise Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with other voice technolog
Job Source: University of CaliforniaFirst Financial Credit Union
Los Angeles, CA, United States
If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated, se
Job Source: First Financial Credit Union, CA, United States
The State Bank of India (California) offers a competitive compensation based on experience and benefit package which includes:
100% Company-paid Medical/Dental/Vision Insurance for employee, spouse, and dependents
401K Retirement
100% Company-paid Life Insurance
Generous Vacation & Sick Leave with Rollover Option
Tuition Reimbursement and Flexible Spending Account
AFLAC Insurance
A great work environment
Summary:
Performs a variety of customer service and sales functions as part of the Virtual Branch & Contact Center utilizing multiple digital channels (Live Chat, Video Banking, Audio, etc.). Delivers exceptional customer service virtually and provides support to the Bank’s Virtual Branch & Contact Center. Handles customer inquiries on business and consumer products and services; assists with digital account opening; upsells and cross-sells Bank’s products; conducts research for customer issue resolution in accordance with Bank policies and procedures. Conducts outbound marketing calls for customer engagement and upselling products and services. Supports department objectives through direct customer interactions, adhering to quality standards and performing administrative tasks. Complies with bank policies and procedures and federal and state regulations.
Responsibilities include:
Provides excellent internal and external customer service and operational quality in support of established SBIC standards. Adheres to the Bank’s domestic operating policy, procedures, forms, and new programs.
Engages with customers primarily through the Bank’s digital channel (Live Chat, Video, or Audio) and assists with business and consumer customers, online account opening, mobile and online banking and debit cards.
Achieves high-level professional standards with work processes and outcomes; completes tasks with all details involved; monitors and checks work for precision, clarity, and completeness; produces quality results.
Researches customer inquiries and ensures satisfactory resolution. Resolves technical and tactical issues related to account opening process, teller and customer service transactions. • Monitors and Processes accounts opened online.
Maintains records/ log for various follow up calls/ lead generation etc. as applicable.
Sets up and attends customer appointments relating to assistance with new and existing accounts.
SKILLS:
High School Diploma/GED or equivalent
2+ years of banking experience; preferably in a Contact or Call Center
Knowledge of FIS core banking application and sub-system
Excellent verbal and written communication skills
Excellent customer service skills and ability to work well independently and in teams.
Must be well organized and self-driven to meet deadlines.
Ability to speak Hindi to interact with clients.
We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.
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Email Alert for Contact Center Specialist jobs in , CA, United States
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