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Wescom Central Credit Union
Pasadena, CA, United States
Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary
Job Source: Wescom Central Credit UnionPenn Foster
Glendale, CA, United States
Company Description Public Storage is recognized as one of America’s Best Large Employers in 2022 by Forbes and our employees have also voted us as a Great Place to Work , having Best Career Growth , ranked us in the Top 5% for Work Culture , and in the Top 10% for Diversity and Inclusion. With more than 2,800 locations nationwide, Public St
Job Source: Penn FosterSAG-AFTRA
Los Angeles, CA, United States
Quality Assurance and Workforce Supervisor (Contact Center) Location US-CA-Los Angeles Job ID 2024-2246 Category Membership Reports To EXECUTIVE DIRECTOR, CUSTOMER EXPERIENCE FLSA Status Non-Exempt Type Regular Full-Time Salary Range $55,855.80/annually Department Contact Center Shift 9:00am-5:00pm Union Representation Non-Repr
Job Source: SAG-AFTRASee's Candies Inc
, CA, United States
**Job Details** **Contact Center Supervisor, Customer Sales & Service - (CCSCSS)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Contact Center Supervisor, Customer Sales & Service Shift Type Flexible/ Varying Shifts Loca
Job Source: See's Candies IncState Bank of India (California)
, CA, United States
The State Bank of India (California) offers a competitive compensation based on experience and benefit package which includes: 100% Company-paid Medical/Dental/Vision Insurance for employee, spouse, and dependents 401K Retirement 100% Company-paid Life Insurance Generous Vacation & Sick Leave with Rollover Option Tuition Reimbursement and Flexible
Job Source: State Bank of India (California)Wescom Central Credit Union
Los Angeles, CA, United States
Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. S
Job Source: Wescom Central Credit UnionWescom Central Credit Union
Pasadena, CA, United States
Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Sal
Job Source: Wescom Central Credit UnionUniversity of California - Los Angeles Health
Los Angeles, CA, United States
Description The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health's Enterprise Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with other voice technologie
Job Source: University of California - Los Angeles Health, CA, United States
State Bank of India (California) offers a competitive compensation based on experience and benefit package which includes:
100% Company-paid Medical/Dental/Vision Insurance for employee, spouse, and dependents
401K Retirement with company contribution
100% Company-paid Life Insurance
Generous Vacation & Sick Leave with Rollover Option
Tuition Reimbursement
Flexible Spending Account
11 Holidays per year
AFLAC Insurance
Pet Insurance
A great business casual work environment
100% Company paid employee parking
At no cost Gym Membership (onsite)
Summary:
The Contact Center Supervisor to manage daily activities in our Sales and Contact Center. This well-organized self-starter will report to the VP, Operations with a dotted line to the Client Services Manager on matters pertaining to the review and analysis of online account opening and digital services related reports in order to recommend and implement service standard enhancements. Ensure thorough oversight of the customer service and sales area through the Bank’s Contact Center utilizing multiple digital channels (Live Chat, Video Banking, Audio, etc.). Delivers exceptional customer service virtually and provide overall guidance and support to the Bank’s Contact Center personnel. Plan and schedule activities with staff and provide assistance with customer inquiries on business and consumer products and services; assist with digital account opening; upsells and cross-sells Bank’s products; conduct research for customer issue resolution in accordance with Bank policies and procedures. Supervise outbound marketing calls for customer engagement and upselling of products and services. Support department objectives through direct customer interactions, adhering to quality standards and performing administrative tasks. Ensure compliance with bank policies and procedures and federal and state regulations. Responsibilities include:
Ensure compliance with Bank’s standardized operational policies, procedures, forms and new programs in the Bank’s Contact Center.
Provide excellent internal and external customer service and operational quality in support of established SBIC standards.
Supervise personnel in the day-to-day Bank’s Contact Center activities. Provide support to staff and engage with customers through the Bank’s digital channel (Live Chat, Video, or Audio/Phone Calls), as required.
Manage complex issues for both business and consumer customers, online account opening, mobile and online banking, and debit cards. Establishes and demonstrates high-level professional standards in the Bank’s Contact Center. Review daily tasks of staff; monitors and checks work for precision, clarity, and completeness; produces quality results.
Research complex issues and ensures satisfactory customer resolution. Assists with the resolution of technical and tactical issues related to online account opening and other digital services.
Work with direct reports to meet sales and service targets for the Bank’s Contact Center in alignment with overall Bank strategy.
Train employees on Bank products and services and ensure they are able to explain the features and benefits of the Bank’s products and services in order to efficiently provide customer service.
Manage the Bank’s online account opening platform. Ensure proper follow-up on business leads to generate new deposit accounts.
SKILLS:
High School Diploma/GED or equivalent
5+ years of banking experience; preferably in a Contact or Call Center or Branch
Knowledge of FIS core banking application and sub-system
Excellent verbal and written communication skills
Excellent customer service skills and ability to work well independently and in teams.
Must be well organized and self-driven to meet deadlines
Ability to speak Hindi in order to communicate effectively with clients
We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.
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Email Alert for Contact Center Supervisor jobs in , CA, United States
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