Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
ManTech
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motiva
Job Source: ManTechAmdex Corporation
Potomac
Job Description Job Description JOB NUMBER: 1533 | LOCATION: Bethesda, MD | CLEARANCE/ACCESS LEVEL: Public Trust AMDEX.ai The Art of Data Science We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in da
Job Source: Amdex CorporationManTech International Corporation
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motiva
Job Source: ManTech International CorporationManTech International Corporation
Herndon, VA, United States
Senior Tier 2 Help Desk Support Services Specialist page is loaded Senior Tier 2 Help Desk Support Services Specialist Apply locations USA-VA-Herndon time type Full time posted on Posted 3 Days Ago job requisition id R42405 Secure our Nation, Ignite your Future Become an integral part of a dive
Job Source: ManTech International CorporationManTech
Herndon, VA, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motiva
Job Source: ManTechMakpar Corporation
Washington, DC, United States
Who we are: Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and criti
Job Source: Makpar CorporationManTech
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motiva
Job Source: ManTechManTech
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motiva
Job Source: ManTechWashington, DC, United States
ECS is seeking a Tier 2 Service Desk Engineer to work in our Washington, DC office.
Job Description:
ECS has an exciting opportunity with the US Mint to provide Tier 2 Service Desk support for their IT Operations Support division. Duties include:
Analyze and troubleshoot technical problems and resolving complex hardware, software, network, and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.).
Investigate elevated client support issues to confirm the validity of the problem, research known solutions to the related issue.
Utilize various diagnostic tools to identify root cause of hardware, software, network, and connectivity issues.
Provide thorough diagnostic and troubleshooting services to resolve client issues remotely; also perform on site troubleshooting as required.
Design and develop one or more courses of action, evaluate each of the courses in a test environment to determine best solution. Validate results and make findings available for future troubleshooting and analysis.
Contribute toward the research and development of solutions to new and unknown issues. Ensure technical support services are delivered to clients in a high quality and professional manner consistent with ECS initiatives, client expectations as well as meeting SLAs.
Provide technical escalation support to all Tier I and II Analysts for assigned customers.
Work with the Service desk lead to coordinate the training of level 1 and level 2 Service desk team members on advanced IT topics networking, collaboration technologies and cybersecurity.
Disseminate customer communications internally and publish to Analysts as needed.
Periodically meet with US Mint stakeholders to discuss status and provide continual improvement strategies.
Continuously recommend improvements in process and procedure to improve operations.
Good verbal and written communication skills a must.
Salary Range: $50,000 - $85,000
General Description of Benefits
Required Skills: BS Degree in Computer Science or Information Systems or Equivalent Experience
2 Years experience as a Tier 2 Service desk engineer
Experience with a ticketing system such as ServiceNow
Active Directory Administration
MacOS/iOS experience
VPN Troublshooting
VTC experience
Ability to interact at all levels of management internally, and with customers and vendors
Excellent follow-through
Takes initiative and doesn't need constant instruction
Must be able to multi-task and manage time amongst clients
Willingness to learn new tech and advance your career in the IT industry
Good verbal and written communication skills a must.
Desired Skills: Security Certification
ITIL Foundation Certification
Network Troubleshooting Experience
An extensive amount of experience in basic computer troubleshooting
A / Network / Security /MCSA / MCSE are a plus, but not required
SCCM operational experience
MacOS administration
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
Email Alert for Tier 2 Service Desk Engineer jobs in Washington, DC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.