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Makpar Corporation
Washington, DC, United States
Who we are: Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and criti
Job Source: Makpar CorporationManTech
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motiva
Job Source: ManTechManTech
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motiva
Job Source: ManTechManTech
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motiva
Job Source: ManTechAmdex Corporation
Potomac
Job Description Job Description JOB NUMBER: 1533 | LOCATION: Bethesda, MD | CLEARANCE/ACCESS LEVEL: Public Trust AMDEX.ai The Art of Data Science We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in da
Job Source: Amdex CorporationECS Limited
Washington, DC, United States
ECS is seeking a Tier 2 Service Desk Engineer to work in our Washington, DC office. Job Description: ECS has an exciting opportunity with the US Mint to provide Tier 2 Service Desk support for their IT Operations Support division. Duties include: Analyze and troubleshoot technical problems and resolving complex hardware, software, network, a
Job Source: ECS LimitedManTech
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motiva
Job Source: ManTechInformation Technology Strategies
Washington, DC, United States
Information Technology Strategies, INC. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking a Jr. Tier 2 Help Support Specialist to work for our company. Summary: Must be able to pass DHS Background check (Basic eligibility requirements include U.S. Ci
Job Source: Information Technology StrategiesWashington, DC, United States
Who we are:
Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client challenges, Makpar can provide a dynamic, mission focused, and rewarding environment for your professional growth.
Our service offerings include Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, Identity, Credential, and Access Management (ICAM), and Health IT. We are proud to be a Great Place to Work™ certified four years in a row. Recent awards include Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. In 2019, we were awarded the SBA Subcontractor of the Year Award (Region 3) for our program management and Agile development work at the IRS.
The Position:
Makpar has an exciting opportunity for a Tier 2 Service Desk Specialist to join our growing team. The ideal candidate must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs), but may also be called to perform additional activities, developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable. This is a full-time, hourly position.
*This position is ON-SITE *
Role Specific Duties:
Responds and diagnoses problems through discussion with users and hands-on assistance.
Provides on-site support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to tickets assigned by Tier 1.
Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.
Documents, tracks, and monitors tickets to ensure a timely resolution.
Provides second-tier support to users' applications or hardware issues.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Performs Moves, Adds and Changes (MAC)
Qualification Requirements: Required: (or can obtain within 60 days of hire) Microsoft Office Specialist certification for Office 2007 or later.
Required: One of the following - ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification.
At least 2 years of experience in participating in a desk-side support environment.
Travel is required, up to 50%. Selectee may be required to drive their personal vehicle to various nearby government locations (up to four hours away), to provide on-site support. Travel will be reimbursed.
Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.
Knowledge Requirements Include: Microsoft network or enterprise support
Active Directory
Microsoft Office 2010, Office 2013 and Office 365
MaaS360
NetIQ Directory Resource Administrator (DRA)
Systems Center Configuration Manager (SCCM)
Cisco AnyConnect
Citrix XenDesktop
Junos Pulse
NetScreen VPN
BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service Level (SL) modules.
Benefits:
At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity / Affirmative Action employer.
Email Alert for Tier 2 Service Desk Specialist - DC jobs in Washington, DC, United States
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