VP- Regional GM

Plano, TX, United States

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VP- Regional GM Location:  Plano, TX, US, 75024

Brand:  Optimum

Requisition #:  5996

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are  Optimum!

Job Summary Serve as the senior regional expert/SME for assigned region, strategically partner with internal stakeholders, and lead a team that will focus on supporting local sales growth, minimizing customer churn and be a strong voice throughout the organization to represent local market trends/feedback/voice.

Responsibilities Establish strong partnerships in a highly matrixed environment with key cross functional areas (such as: Government Affairs, Community Relations, Construction, Field Services, Sales, Product, Marketing, Research, etc) to drive business results and establish common goals and a strong feedback loop

Provide executive level updates, scorecards/KPI through a regional lens to combat subscriber loss/proactively manage churn, penetration rates, and identify opportunities for positive gains within the market

Provide local market intelligence to internal departments with recommendations on how to address competitive threats, community needs, growth opportunities etc.

Serve as a key stakeholder with sales, marketing, and product on competitive intelligence and promotional offers and network expansion(s) of our competitor’s footprint into our local market(s)

Provide competitive intelligence and analysis on local market offerings, market trends, pricing/business models, sales and methods of operation and offer recommendations on how to address competitive threats.

Evaluate reasons for customer churn/defects, etc and identity opportunities to help recover losses

Accountable for owning and managing regional P&L. Will be responsible for cross functional operations reviews with regional teams to review key subscriber, financial, and operations metrics, along with driving customer and employee experience metrics.

Prepare and deliver executive presentations and dashboard reports as part of regular Operational reviews with Executive management.

Manage a team that will serve as primary liaison in assigned region to foster local partnerships and execute community events that align with local community and philanthropic objectives, handling all aspects from concept to implementation, with support from corporate as needed

Recommend and solicit input to ensure strategic investments are best use of resources (money, time, effort) and yield a meaningful ROI tying back to the market KPIs

Ensure geographic diversity of investment is commensurate

Qualifications 15+ years of general management, public relations, government, media, communications, and/or community relations experience

Bachelor’s degree in business, communications, or related field

Strong influencing and relationship building skills – can influence and drive results in a matrixed environment and in areas where may not have direct authority

Strong mediating skills, can build consensus and common goals to deliver business results

Strong understanding of telecommunications industry, competition, and local markets

Experience in developing and executing public relations plans and initiatives

Strong management experience – both direct and indirect leadership

Ability to prioritize, act quickly with demonstrable judgment and demonstrate the ability to resolve roadblocks

Ability to effectively manage multiple responsibilities at once without jeopardizing deadlines

Excellent writing and verbal communication skills

Strong understanding of financial performance measurements and scorecard development and management

Strong knowledge of media, sports, entertainment, telecommunications, and programming industries

Ability to excel in highly pressure environment

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Nearest Major Market: Plano

Nearest Secondary Market: Dallas

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