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Front Desk Attendant

Glen Burnie, MD, United States

JOB SUMMARY

The Front Desk Attendant is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets and checks in all members and guests

Sells all products and services

Liaison between members and Membership Office: Including prospects and current members

Schedules for both Skin Care and Massage Offices

Answers and directs all incoming phone calls

Fields all member complaints and concerns

Performs Opening and Closing Procedures for the club if assigned those shifts

Responsible for keeping both Program and Check-In desks clean, neat, and orderly

Attends monthly departmental meetings

Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related

Creates the "First Impression"

Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Must be highly motivated and energetic

Excellent communication and interpersonal skills

Organizational skills

Strong attention to detail

Ability to multi-task

An understanding of health club operations

Must be a team player, willing to cover or trade shifts when necessary

Must be able to work days, evenings, and weekends as necessary

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE Must have experience in customer service

Experience in health club or the hospitability industry is preferred

CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)

The iconic World Gym brand was founded in 1976 by Joe Gold during the glory days of "Muscle Beach" in Venice, CA. Joe was one of the original ringleaders of Muscle Beach. In his prime, he toured with Mae West, and was at the heart of the cozy connection that has always existed between the Muscle Beach fitness scene and the celebrity of Hollywood. Joe blazed a trail followed later by the likes of Arnold Schwarzenegger, Lou Ferrigno, and Dave Draper to name just a few - all of whom had significant Hollywood careers and an intimate connection to and love for World Gym.

Since that time, World Gym has evolved into an internationally recognized brand that has captured the imagination of people around the globe. Given its storied past, it is no surprise that World Gym is one of the most celebrated fitness brands in the world today.

World's Gym is committed to always remaining a true gym, not a resort. This is the place for the serious, no-nonsense workout; where great shape is an authentic passion. We believe in empowering our members to lift themselves to greatness and letting confidence thrive while the mind and body grow strong. By offering expertise and state of the art equipment, we have the inspiration and tools to change lives.

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Front Desk Attendant jobs in Glen Burnie, MD, United States

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