Desktop Support Technician

Chicago, IL, United States

Department

Booth IT: Service Management

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:

-an unmatched faculty.

-degree and open enrollment programs offered on three continents.

-a global body of nearly 56,000 accomplished alumni.

-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Desktop Support Technician provides technical support to faculty and staff for desktop computing and general problem resolution. Work will focus on, but not be limited to, Microsoft Windows, Mac OS, applications, and mobile devices.

Responsibilities

Provides telephone and in person technical support, problem solving and troubleshooting for faculty, and staff computers, including Windows OS, Mac OS, Android, and iOS.

Supports Microsoft Windows classroom and student lab computers at the Chicago Booth Hyde Park campus as well as downtown campuses.

Builds and tests new computer systems and software for faculty and staff.

Evaluates and recommend new computer technologies to use in the Booth environment.

Install networking hardware and software.

Advise end users on hardware and software purchases based on their requirements.

Stay informed on technology trends and information resources to provide technology support and guidance.

Escalate problems to ensure they are resolved in a timely manner.

Provide second-level technical support.

Provide support during normal shift hours, occasional Saturday shifts, and periodic on-call hours.

Provide technical support primarily at the Harper Center in Hyde Park as well as occasionally at the Gleacher Center in downtown Chicago.

Provides supervision, expertise, and distinguished on-the-job experience for the resolution and research of complex questions. Represents the highest tier for customer requests/inquiries as defined in the operational procedures and knowledge base.

Resolves escalated Service Now portal requests for the assigned human resources and procurement processes. Open, close, and manage requests through use of the Service Now portal.

Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training or apprenticeships in related field (not typically required to have a four-year degree).

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Work Experience:

Minimum requirements include knowledge and skills developed through 10+ years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

Bachelor's degree.

Experience:

A

minimum of three years of computing experience in a professional environment.

A minimum of two years of user support experience, troubleshooting hardware and software problems.

Technical Skills or Knowledge:

Extensive knowledge of Windows and Macintosh operating systems.

Extensive knowledge of personal computer hardware.

Knowledge of application software such as Microsoft Word, Excel, PowerPoint, and browser-based applications.

Mac/OS.

Knowledge of computer networks.

Linux.

Knowledge of iOS and Android operating systems and a familiarity with mobile phones and tablets.

Preferred Competencies

Work well with others.

Strong written and oral communications skills.

Working Conditions

Occasionally work multiple shifts at multiple locations.

Prolonged use of computer and intensive keyboard use.

Lift at least 50 pounds.

This position is currently expected to work a minimum three days per week in the office.

Work the following shifts:

Regular shift hours:

9:00 a.m.- 5:30 p.m., Monday-Friday;

On-call, after-hours support approximately every six weeks or as assigned;

Saturday shift once every three months or as assigned.

Application Documents

Resume/CV (required)

Cover Letter (required)

When applying, the document(s)

MUST

be uploaded via the

My Experience

page, in the section titled

Application Documents

of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

FLSA Status

Non-Exempt

Pay Frequency

Biweekly

Scheduled

Weekly Hours

37.5

Benefits Eligible

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

The University of Chicago is an

Affirmative Action/Equal Opportunity/Disabled/Veterans

and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the

University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call

773-702-5800

or submit a request via

Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history.

A conviction does not automatically preclude University employment.

Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:

http://securityreport.uchicago.edu

. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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