Residential Installation Lead

Arlington, TX, United States

Job Description Job Description Looking for Experienced Residential HVAC Installation Technicians at Tom's Mechanical, Inc.

https://vimeo.com/manage/videos/941251790 Some of Our Benefits: It all begins with working with a fantastic team of people, and then:

Good Pay

Health, Vision, & Dental Insurance

Vacation, (Annually)

6 Paid Holidays

Flex Benefits

Matching Simple IRA (Individual Retirement Account)

Uniforms

Company Vehicle (Provided to Technician Positions)

Company-Paid $25,000 Life Insurance Policy

About Tom’s Mechanical, Inc.:

At Tom’s, we believe in caring for our customers as well as our employees. Our minimal turnover and long tenures are the proof of satisfied team members. We have employees that have been here 20+ years. Our culture is highly valuable to us, and that is why we enjoy coming to work every day. We invest in our employees with training, career development and more. We are seeking professional and personable representatives that are passionate about assisting our customers and allowing them to fully enjoy the comfort of having quality HVAC.

Exemption Status: Non-exempt

Job Summary:

The Residential Installation Lead ’s role is to properly install home comfort systems (HVAC) into residential homes within the guidelines established by Tom’s Mechanical, Inc., and all applicable regulatory agencies. The residential installer will act in a safe manner and maintain our top-notch quality customer service and satisfaction while performing their duties.

Position Duties & Responsibilities:

Installs home comfort systems, as assigned, with quality and workmanship under time guidelines and goals to ensure customer satisfaction

Works successfully with our customer care teams to ensure effective dispatching while maintaining a productive schedule without unnecessary delays

Completes assignments on nights and/or weekends to serve customers, as needed

Maintains a valid Texas driver’s license with a clear (or Company acceptable near clear) driving record to ensure ability to travel to assigned jobs

Maintains and upgrades skills and the latest industry technology knowledge, as offered through Tom’s by participating in, and engaging in, on-going training programs

Maintains communication with the Residential Systems Manager regarding any issues, customer concerns, or any obstacle that may hinder meeting Tom’s guidelines for customer satisfaction

Completes all documentation and necessary administrative tasks in a timely and accurate manner to support Company operations

Maintains appropriate and professional communication with all Tom Mechanical, Inc.’s customers while meeting or exceeding customer service quality and workmanship requirements

By your own example, guides other team members to deliver customer satisfaction by: Being productive

Maintaining a positive attitude

Maintaining a clean personal appearance and good hygiene

Maintaining a clean, neat, well-organized vehicle

Showing quality workmanship

Maintaining safety

Utilizes problem-solving skills and constructive solutions, as needed

Supports the on-call installation schedules Works Monday through Friday with ability and willingness to work a rotating, on-call schedule during weeknights, and weekends, as scheduled.

Works, as needed and requested by supervisor / management, in emergency HVAC situations

Works with Residential Installation Supervisor to develop a skills development plan

Keeps approved, appropriate logs of refrigerants

Performs other related duties, as assigned

Required Skills/Abilities:

Professional and courteous verbal and written communication skills First-rate interpersonal and customer service skills

Excellent attention to detail

Good driving record with continual ability to pass our driving record for insurability purposes

Solid time management skills with ability to meet deadlines Ability to prioritize tasks appropriately

Strong problem-solving skills

Ability to function well in a high-paced, demanding, and/or strenuous environment

Ability to work with technological equipment

From interview to last day of employment, the ability to pass a 10-panel drug screen

Continual ability to pass a background clearance verification

Neat and clean appearance during working hours

Strong work ethic and behavior

Maintains a safe working environment

Education and Experience:

Current EPA certification and TDLR License

High School Diploma, GED and/or a certification from an accredited technical school

Residential HVAC experience a plus

Experience with troubleshooting and repair on basic split units, hanging warehouse heaters and package units up to 50 tons, a plus

Physical Requirements:

Must be able to: Bend or twist body, 90 degrees in either direction

Stand on all surfaces for long periods of time

Squat and touch floor with hands

Use hands to handle, control or feel objects, tools and/or controls

Climb ladder, scaffolds and/or poles safely

Use repetitive motions

Walk and/or run for long periods of time

Lift up to 50 lbs., in addition to body weight

Reach over head with ease

Access rooftops with extension or fixed ladders at heights of up to 50 feet, as needed

Complete job with safety in mind for all involved and communicate any issues to the assigned SME that could lead to safety concerns prior to completing tasks

Work long hours during peak heating and cooling seasons

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