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Belcan Services Group Ltd Partnership
Powell, OH, United States
Details: #NowHiring #TechnicalSupportTech Job Title: Technical Support Tech I Contract: 6 Months Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. A Technical Support Tech I Job in Dublin, OH is currently available through Belcan. In this role you will
Job Source: Belcan Services Group Ltd PartnershipVertiv
Westerville, OH, United States
POSITION SUMMARY This position provides technical support for the installation, commissioning, and service of all Thermal products. Support investigation of equipment failure and develop corrective actions. Devise service procedures and perform technical reviews of warranty claims. The position liaison with the Field Operation team, quality, and en
Job Source: VertivTata Consultancy Service Limited
Delaware, OH, United States
A recognized financial services firm in New York City is currently seeking an experienced professional to join their staff as a VP / Director within the Internal Audit Departments (IAD) professional practice management team (PPM). In this role, the VP / Director will be primarily responsible for developing and managing IAD's training program, enhan
Job Source: Tata Consultancy Service LimitedVertiv
Westerville, OH, United States
POSITION SUMMARY Assist sales representatives by providing technical support to help sell company Thermal products. Serve as a conduit between the field and the other applicable internal departments. This support includes providing technical information on company products and the application of these products, assistance with custom product featur
Job Source: VertivCreative Financial Staffing
Westerville, OH, United States
IT Support Specialist (2nd Shift) Hybrid We are seeking a skilled and customer service-oriented IT Support Specialist to join our client's technical support team on the 2nd shift from 11am to 8pm. In this role, you will be responsible for providing technical assistance and troubleshooting computer systems, software, and hardware for our employees.
Job Source: Creative Financial StaffingForhyre
Ohio Township, OH, United States
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their Servic
Job Source: ForhyreOhio Health
Delaware, OH, United States
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in o
Job Source: Ohio HealthForhyre
Ohio Township
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their Servic
Job Source: ForhyreAshley, OH, United States
Job Description
The Technical Support Representative, under direct supervision, is responsible for providing support with tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role documents resolutions in the ticketing system including correspondence with the customer, problem analysis, troubleshooting performed and resolution, and ensures proper closure of issues. The role is responsible for day-to-day customer technical support in the end user computing environment and provide initial assessment, triage, research, and resolution of tier 1 and tier 2 incidents and requests regarding the use of application software, hardware and/or infrastructure components.
Responsibilities
Provides initial assessment, triage, research, and resolution of tier 1 and tier 2 incidents and requests regarding the use of application software, hardware and/or infrastructure components.
Documents resolutions in the ticketing system including correspondences with the customer, problem analysis, troubleshooting performed and resolution, and ensures proper closure of issues.
Provides technical support by phone, chat, and web ticketing interfaces to internal and external customers on software, hardware, and/or infrastructure components.
Focuses on continuous enhancement of customer service experience and increasing first call resolution.
Collects support information and provides support for tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk.
Provides resolution, identifies recurring problems, and/or escalates issues to appropriate tier support.
Assists with revising/documenting, processes,
Creates, accurate ticket documentation, and identifies areas for first call resolution.
Qualifications 0-3 years of IT support experience in handling multiple system environments.
High School Diploma or General Education Diploma (GED) and/or commensurate experience.
Email Alert for Technical Support Representative jobs in Ashley, OH, United States
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