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3C Technology Solutions
Hilliard, OH, United States
Overview: Are you ready to elevate your technical support career to the next level? We are seeking a proactive and skilled Tier 2 Technical Support Engineer to join our dynamic IT team. This role is designed for someone with a strong foundation in Tier 2 support who is looking to expand their expertise in more complex technical areas including adv
Job Source: 3C Technology SolutionsOhio Transmission Corporation
Columbus, OH, United States
Position: IT Support Specialist Tier 1 Location: Columbus, OH Job Id: 3899 of Openings: 2 Position: IT Support Specialist Tier 1 Location: Columbus, OH Brand: Corporate Segment: IT Summary: The IT Support Specialist will be responsible for maintaining high customer service standards to internal associates by utilizing procedures, policies, and st
Job Source: Ohio Transmission CorporationVertiv
Westerville, OH, United States
It's an exciting time to be a part of Vertiv! Where there's data, there's Vertiv - as the world depends on data we power & cool. We are powering the potential for tomorrow's breakthroughs... so come join us on the edge of innovation! JOB SUMMARY The Application Engineer, Thermal assists sales representatives and customers by providing technical sup
Job Source: VertivConfluent
Columbus, OH, United States
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day -- we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and
Job Source: ConfluentConfluent
Columbus, OH, United States
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and
Job Source: ConfluentCribl, Inc.
Columbus, OH, United States
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a r
Job Source: Cribl, Inc.Innova Solutions Inc.
Columbus, OH, United States
Desktop Support Engineer - Technical Support Job ID: 941069 Columbus, OH , Ohio Job Type: Contract Added - 21 hours ago Job Description Required Skills and Experience: Should have managed a Desktop Support/Field Services team which is spread across different locations. Strong understanding of SLAs and CPIs and ITIL co
Job Source: Innova Solutions Inc.Palo Alto Networks
Columbus, OH, United States
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things
Job Source: Palo Alto NetworksWesterville, OH, United States
POSITION SUMMARY This position provides technical support for the installation, commissioning, and service of all Thermal products. Support investigation of equipment failure and develop corrective actions. Devise service procedures and perform technical reviews of warranty claims. The position liaison with the Field Operation team, quality, and engineering with timely resolution of customer events. RESPONSIBILITIES * Provide technical support for Vertiv Customers, Customer Engineers, and Service Partners. * Manage case and solution per established call center process flow. * Collaborate with key functional areas like Logistics and Supply Chain, Quality, and Engineering. * Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips * Perform simulation and test on product assemblies for functionality and operations. * Create events from the Root Cause Analysis reports into Knowledgebase. * Participate in site visits to acquire OJT. Complete and submit trip reports. * Attend new product and self-development training classes. * Model and enforce Vertiv safety guidelines at all times. * Participate in customer meetings and teleconferences as directed. * Review Warranty service tickets per established policy guidelines * Assist with analysis and trending of service reports. * Draft product service procedures for Technical Knowledge Online publication * Maintain customer satisfaction rates according to company guidelines. * Assist with new product Serviceability Verification Testing * Submit expense reports, trip reports, and other reports accurately and on time. * Additional duties as required. QUALIFICATIONS * Minimum of four years electrical/electronic technical degree. Alternatively, military technical training or electronic certification with two years of relevant technical experience. * Minimum 2 years HVAC experience in a related field with equivalent industry experience * Preferred professional HVAC industry certifications such as NATE, MTAA, or Journeyman's HVAC license. * Familiarity with electrical/electronic test equipment and fundamentals * Demonstrate ability in electrical circuit understanding and troubleshooting. * Working knowledge of principles of refrigeration and air conditioning laws and electronic theory * Proficient PC skills including all Microsoft Office products and web-based technologies. * Excellent writing and verbal communication skills * Excellent organizational and time management skills. * Interpersonal Skills, Professional, Reliable, Team Player PHYSICAL & ENVIRONMENTAL DEMANDS * No Special Requirements TIME TRAVEL REQUIRED * 20% travel may be required, work flexible schedules and maintain valid driver's license * After-hours availability on a rotating weekly schedule. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, fromApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjI5MjQ0LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t
Email Alert for Thermal Technical Support Engineer Tier 1 jobs in Westerville, OH, United States
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