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The Honey Baked Ham Company, LLC
Atlanta, GA, United States
After more than 65 years, The Honey Baked Ham Company continues to be a successful, family-owned business, serving customers at our 425+ retail locations across the United States. We're the home of The World's Best Ham™ and the secret to our success isn't a secret at all--it's our people. We're a high performance team committed to being authentic i
Job Source: The Honey Baked Ham Company, LLCApex Systems
Atlanta, GA, United States
Apex Systems is looking to hire a help desk technician. (First, Second AND Third Shifts Available). This is a contract to hire position. 6 months then perm. On-Site in Atlanta! Preferred qualifications Passion for problem-solving and customer service CompTIA+ is highly preferred* Previous Helpdesk background is preferred in the healthcare space* Pr
Job Source: Apex SystemsSCP ENT & Allergy Services, LLC
Atlanta, GA, United States
Job Summary: We are currently seeking a skilled and customer-oriented IT Help Desk Technician to join our team. In this role, you will be responsible for providing technical support and assistance to our employees and clients, resolving IT-related issues, and ensuring smooth day-to-day operations of our IT systems. The ideal candidate should have s
Job Source: SCP ENT & Allergy Services, LLCAmentum
Forest Park, GA, United States
Amentum is currently seeking an IT Help Desk Technician based in Fort Gillem, GA Requires OCONUS travel (as needed) Responsibilities include but are not limited to: · Install, operate, maintain, and trouble-shoot computers, displays, and lab equipment in support of the CONUS and OCONUS labs. All work on computer systems shall be to maintain the
Job Source: AmentumSENTA Partners
Atlanta, GA, United States
Description Job Summary: We are currently seeking a skilled and customer-oriented IT Help Desk Technician to join our team. In this role, you will be responsible for providing technical support and assistance to our employees and clients, resolving IT-related issues, and ensuring smooth day-to-day operations of our IT systems. The ideal candidate
Job Source: SENTA PartnersYancey Bros.
Austell, GA, United States
Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our c
Job Source: Yancey Bros.Econ One Research, Inc.
Atlanta
Job Description Job Description Who We Are We are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project. About The Role We are seeking a highly
Job Source: Econ One Research, Inc.Aldridge Connors
Atlanta, GA, United States
Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, insti
Job Source: Aldridge ConnorsAtlanta
After more than 65 years, The Honey Baked Ham Company continues to be a successful, family-owned business, serving customers at our 425+ retail locations across the United States. We're the home of The World's Best Ham™ and the secret to our success isn't a secret at all--it's our people. We're a high performance team committed to being authentic in everything we do and to living our Values in full view of the communities we serve. We have an entrepreneurial spirit that's brought us a lot of success and we're looking for a Tier II Help Desk professional to join the team in our Dunwoody data center. Our perfect candidate will thrive in a fun and casual environment, pay it forward daily, and add value to the company by providing technical support to end users and network infrastructure environments. This includes troubleshooting and diagnosing hardware, network, and equipment issues, including but not limited to PCs (Windows and MacOS), iPads, and POS systems/peripherals. Additionally, this role will serve as the primary escalation point for the Tier I team and a liaison between other internal teams and vendors.
**WHAT THIS ROLE WILL DO**
+ Respond to requests for technical assistance via multiple channels (phone, email & chat)
+ Support resolution of issues escalated from Tier 1 team members, working directly with users on timely resolution of issues.
+ Manage interactions, incident and service requests in ServiceNow
+ Provide on-site and remote technical support for workstations, POS hardware & software, and mobile devices.
+ Liaise with internal IT teams and vendors to research and resolve complex technical issues.
+ Administer support for Microsoft O365, Active Directory and Azure Active Directory
+ Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
+ Develop and maintain PowerShell scripts
+ Provision, manage and troubleshoot Mobile devices such as iPhones, iPads and Windows-based tablets.
+ Diagnose and resolve technical issues remotely.
+ Write technical documentation and training manuals
+ Maintain related documentation for incidents, work orders, change requests, and project tasks
+ Train computer users and seasonal Service Desk staff.
+ Promote and encourage a "one team" attitude at all levels internally and externally.
**YOUR TRACK RECORD**
Bachelor's in the IT field or related preferrs. A+, Network+ or equivalent certification preferred. 3+ years' experience in an IT Help Desk environment. An understanding of Active Directory (Account creation, password resets, group and distro list membership, OneDrive for Business, SharePoint, etc.) An extensive amount of experience in basic computer troubleshooting (Windows & Mac). In-depth knowledge and understanding of computer operating systems in an Enterprise environment. Familiarity with image process. In-depth knowledge of hardware and software applications with a preference for retail sales support.
Also needed is experience with:
+ Microsoft Office365, Teams & Azure Active Directory administration
+ Powershell
+ SQL Management Studio
+ Windows & MacOS in a domain environment
+ Network Troubleshooting
Success in this role will require:
+ Demonstrated analytical problem-solving skills and ability to work on assignments independently.
+ Strong verbal, written & interpersonal communication skills
+ Ability to interact at all levels of management internally, and with customers and vendors.
+ Experience in working within a PCI or SOX environment.
+ Excellent follow-through
+ Planning and organizing skills.
**WHAT ELSE TO KNOW?**
Rotating after hours and on weekends. Occasional overtime work required throughout the year. Heavy overtime work is required during holiday periods. Occasional out-of-state travel
**WHAT WE OFFER**
Competitive salary and benefits plan, including a matched 401(k) and a culture where doing the right thing is the only thing to do...and where you can have fun (Really. It's in our Values. #notstuffy) We're proud of our company and to be an equal opportunity employer. Applicants for employment are considered without regard to race, sex, color, citizenship, national origin, religion, age, marital status, disability, military/uniformed service, sexual orientation, gender identity or expression or any other protected class under applicable federal, state or local law.
The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Email Alert for Help Desk Technician - Tier II_ jobs in Atlanta
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