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Continental Battery Co
Dallas, TX, United States
8585 N Stemmons Fwy, Dallas, TX 75247, USA Job Description Posted Thursday, June 13, 2024 at 4:00 AM Continental Battery Systems is a rapidly growing North American PE-backed company looking to add a highly-skilled, energetic, and collaborative employee to ourteam. We are seeking a career-minded candidate looking for an exceptional opportunity f
Job Source: Continental Battery CoPathward Financial Inc.
Dallas, TX, United States
About the Role: Responsible for collaborating with Partners and key internal stakeholders to evaluate, design and implement financial products and services while assisting in management of compliant oversight. Serves as an advocate for partners, assisting with implementations, and remediation efforts throughout the process, and ensuring the highes
Job Source: Pathward Financial Inc.DS Smith
Dallas, TX, United States
Packaging Account Manager TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread int
Job Source: DS SmithhireEZ
Dallas, TX, United States
hireEZ is a talent acquisition software company revolutionizing the recruitment industry. Our AI-driven talent acquisition platform, equipped with sourcing, analytics, and CRM capabilities, empowers recruiters to move beyond ineffective practices and ensures the right jobs find the right candidates. As a hireEZ team member, you will implement strat
Job Source: hireEZInterior Resources Group
Dallas, TX, United States
Account Manager Job Type: Full Time Location: Onsite Reports To: President This position is responsible for the daily management of new and current accounts, including coordinating services, answering questions, resolving issues, and maintaining timeliness, and strong client engagement throughout the life of the account. Frequent networking and e
Job Source: Interior Resources GroupSymmetry Financial Group
Dallas, TX, United States
Join Our Team: Account Manager in Life Insurance Are you a passionate go-getter with a knack for building relationships and driving results? Do you thrive in a dynamic environment where your efforts are rewarded? We're seeking a motivated Account Manager to join our team and revolutionize the way people approach life insurance! About Us: At the
Job Source: Symmetry Financial GroupNext Exit Logistics
Dallas, TX, United States
No Outside Sales required. No travel required. Account management and truckload freight brokerage pricing experience needed. Immediate Positions available! New office location: 200 W. Commerce St, Suite 103, Dallas TX 75208 (near Trinity Groves) Move forward with your Logistics career in a exciting, casual, small business who supports a healthy w
Job Source: Next Exit LogisticsFrontier Waste Midco LLC
Dallas, TX, United States
What We Do! We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer services starting with are hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to
Job Source: Frontier Waste Midco LLCDallas, TX, United States
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
TheAccount Manager is responsible for managing the Client Relationship with respect to all products and services. TheAccount Manager assist with coordination of delivering new services, all aspects of ongoing delivery of services in a steady-state environment, and the resolution of service issues. In addition, the Account Manager works with their assigned accounts to identify new business opportunities and renew existing services. Primary responsibilities include conducting regular customer meetings, incident awareness and escalation, issue trending and problem management, and cure plan development and execution.
Responsibilities
Provide Program Management expertise in managing Service Level Agreements and other aspects of the Client contractual agreement.
Communicate effectively with peers, superiors and subordinates, as well as C-Level Executives on Client and Databank sides.
Coordinate all Client communications including weekly and monthly reporting, crisis management and escalations.
Maintain proactive customer communication to foster a high touch Relationship. Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep projects and actions on track with dates and owners.
Schedule and lead effective team meetings which will include field and/ or corporate resources.
Successfully interact with other organizations within Databank to deliver seamless implementations & service to Clients.
Serve as an escalation point 24/7 for production impacting incidents.
Incident report review and distribution.
Facilitate resolution of issues pertaining to billing, AR, credit requests and billing disputes.
Facilitate order process for customer moves, adds, changes, and disconnects.
Provide regular AM audits to ensure an accurate depiction of services, contacts, and procedures.
Prepare, schedule and facilitate regular customer account reviews on a quarterly basis. These reviews highlight. existing Client services, any opportunities for new business, the status of account plans, and service levels.
Other duties as assigned
Position Objectives
Revenue retention and growth for assigned customer base.
Manage the Client Relationship and gain Trusted Advisor status.
Achieve and maintain reference status with assigned Client(s).
Serve as Customer Advocate.
Promote solution stability through incident trend analysis, problem management, and cure plan development and execution.
Ensure efficiency and effectiveness in our company's support model. Activities include maintaining regular audits, contact management, customer specific support procedure coordination.
Develop account strategies and meet with targeted customers on a regular basis to strategically build a partnership and grow revenue.
Account Renewal - This is an area that we would like to track closely due to the complexity around the best way to approach a renewal. i.e. Let them auto renew, look at revenue portability as part of a renewal, take some churn to get a renewal, etc. There needs to be monthly review of clients coming up for renewal and the specific attack plan. We realize that this can be a significant effort time wise so spiffs or bonus will be considered on an ICB to be determined by executive team.
Qualifications
Bachelor's degree or equivalent experience
5+ years in Sales Account Manager
3-5 years in Data Center, Telecom, IT, Cloud, and Networking
Proficiency in MS work, Excel, PowerPoint & Visio
Benefits
Health, Dental, and Vision packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
Paid Time Off and Holidays
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Email Alert for Account Manager jobs in Dallas, TX, United States
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