General Manager
Charlotte, NC, United States
As the next general manager of our Fairfield Inn Charlotte Northlake, you’ll have an exciting opportunity to lead our staff and provide our customers with the finest service possible. We need a leader who thrives in presenting new and creative ideas to boost revenue and build good relationships with guests to ensure repeat business. Our ideal applicant is dedicated to providing excellent service and has at least 5 years of hospitality experience, preferably in a hotel management role. As the general manager, you will be in charge of human resource management functions such as interviewing, hiring, training, task assignment, coaching/counseling, and performance management. If you're a proven leader looking for a new challenge, please apply as soon as possible!
Responsibilities
Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies
Enhance the hotel's reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds
Guide the leaders of each hotel department in developing goals, objectives, and a plan of action for achieving them
Spearhead and develop an effective marketing strategy to promote the hotel services and other offerings
Design a budget that guarantees customer satisfaction and quality of services while keeping expenses controlled and profit margins maximized
Qualifications Marriott experience preferred
Previous experience as a hotel manager, assistant manager, or hotel department manager required
Exhibit excellent organizational, communication, and problem-solving abilities
You must have a high school diploma or equivalent GED; we prefer a degree in hospitality or related field of study
You must have 5 or more years of experience working in the hospitality field
Proven customer service experience as a manager; strong guest-focused mentality
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