Business Analyst

Columbus, OH, United States

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Business Analyst

PRIMARY PURPOSE: We are seeking a mid-level (5 yrs.) Business Analyst who has worked with a development team in software development but is comfortable in a non-IT role, as a Product Delivery Analyst on our Product Delivery Team. The Product Delivery Analyst will be responsible for analyzing business data and processes, eliciting, and creating business requirements, and engaging with IT related to expected business outcomes. Strong candidates will be able to speak to being self-directed, a digger/curious, flexible, adaptable with the demonstrated ability to quickly assimilate information and begin formulating requirements.

The ideal candidate will have the following:

· Payroll/financial systems experience, including experience participating in projects which involved enhancements to payroll/financial systems and processes.

· Third party administrator industry experience related to employee paid benefits.

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Must have the ability to work 8:00am - 4:00pm CST core hours

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Owns the business analysis role throughout a project or effort, including requirements management and coordination with project managers, stakeholders, and IT.

Works with project managers, project requestors, operations, business representatives, IT representatives and clients to obtain a collective understanding of business outcomes to ensure that software requirements and/or process changes will align to the expected outcomes.

​Provides business-related IT expertise during the requirements management process to convey options or recommendations for solutions to non-technical, business stakeholders.

Creates project requirements artifacts, including user stories, process diagrams, mockups, and wireframes, which capture the expected business outcomes.

Participates in UAT readiness efforts, conduct exploratory UAT testing and/or UAT coordination for completed work items with business partners in preparation for release of enhancements or new functionality.

Creates release notes and documentation for completed deliverables and work with trainers, the Product Delivery Team, and stakeholders to ensure a comprehensive understanding of released functionality/capabilities.

Provides release notes and documentation for completed deliverables and collaborates with trainers, the Product Delivery Team, and stakeholders to ensure a comprehensive understanding of released functionality/capabilities.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

QUALIFICATION

Education & Licensing

Bachelor's degree from an accredited college or university preferred.

Experience

Six (6) years of related experience or equivalent combination of education and experience required. Experience in multi-line claims management processes and system requirements strongly preferred.

Skills & Knowledge

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Analytical and interpretive skills

Strong organizational skills

Good interpersonal skills

Excellent negotiation skills

Self motivated

Ability and willingness to take initiative

Ability to work in a team environment

Ability to meet or exceed Service Expectations

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)