System Administrator

Downers Grove, IL, United States

Our System Administrator (Professional Services) is primarily responsible for project-based work, technical environment assessments, and client on boarding / documentation preparation for service desk usage. There may be times or situations where the Project Engineers will also handle escalations from service desk engineers. Must be able to execute projects from start to finish, including all communications, planning, and technical delivery.

Your day will consist of working with other teams to create estimates for new implementation projects and planning, coordinating, and delivering projects. More specifically, you will be responsible for:

Project and solution estimation

Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.

Own and aggressively drive projects from discovery to completion.

Author, edit, and present technical documents.

RESPONSIBILITIES The System Administrator (Professional Services) is primarily responsible for project-based work, technical environment assessments, and client on boarding / documentation preparation for service desk usage

This position will mentor with a Senior Project Engineer as needed

Must be able to execute projects from start to finish, including all communications, planning, and technical delivery

Basic Microsoft SQL Server Deployment and Maintenance (Memory tuning, backups)

Advanced desktop deployment and imaging processes

Firewall configuration and deployment

Wi-Fi analysis, configuration and deployment

Datto/Acronis Backups / DR system implementations, maintenance, and offsite replication setups

Ability to deploy and document lines of business applications for client needs

Deployment of Mobile Device Management solutions

Understanding / troubleshooting of basic networking concepts and configuration

Server and systems setup / configuration as assigned

Adherence to time frames assigned and dispatch schedule

Escalations from Service Desk as needed

Participation in Professional Services on-call scheduling

Participation in weekly meetings, some client facing

Staying current with new technologies and growing skills

Job requires some off-hours or weekend work based on pre-scheduling or emergencies

Maintain up to date Time Entries and Expenses for billing purposes

Sixty percent (60%) of this positions' time is to be allocated to billable project based work

Twenty percent (20%) to be allocated to client onboarding and documentation tasks

Fifteen percent (15%) to be allocated to handling escalations

Five percent (5%) to be allocated to internal meetings and administrative work

QUALIFICATIONS Setup & Config of Server Hardware (RAID, NIC teaming, Lights out Management)

Strong virtualization technologies including VMWare and Hyper-V

Windows based server configuration and implementation

Office 365: Advanced understanding of Office 365 Platform, including Setup, Migrations, and Administration

Microsoft: Knowledge of Group Policies

VM Migrations, P2V and V2V

Microsoft Servers: Setup of Microsoft Domains, O/S Upgrades

Experience with Cisco ASA, Meraki, Fortinet and SonicWall firewall products

Networking: Strong knowledge of VLAN configuration and advanced switch configurations

Understanding of HIPAA, SOC2, and SOX Compliance and polices

Communicate clearly and concisely, both orally and in writing

Able to compile, organize, and analyze complex data

Excellent oral and written communication skills

Excellent organizational, analytical skills; able to work on multiple tasks while meeting deadline

Readily accessible via mobile phone and email during off-hours

WHO WE ARE

Founded in 2014, Verity IT is a Managed Service Provider (MSP) focused on providing cutting-edge technology and cybersecurity solutions to businesses in the markets we operate in today. Our origins began in Chicago, IL, but we have since expanded into other markets to further support our clients, ensuring we can find the best talent to support our clients' growing needs. We strongly believe in developing focus on not only IT solutions, but cybersecurity solutions, that address the requirements of our clients.

In order to build, maintain and optimize these types of solutions, we need high-performing, highly collaborative teammates, who are excited to join us on this journey. People choose to join Verity IT because of our family-oriented culture, our growth, our professional development programs and much more - hopefully you get to learn more about Verity IT soon!

If this sounds like a place you can envision yourself working, let's connect and discover if we have the foundation to build something great together.

WHAT YOU GET IN RETURN

As an employee at Verity IT, you will have a direct impact on our operations, our clients and your fellow team members. Because of that impact, you get our respect and gratitude for the role you play in making Verity IT the best it can be. We consider mentoring and participating in the continual learning of others to be absolutely essential for both you and your co-workers.

To reflect our commitment to our employees, we offer a very generous PTO program, 401k matching, employee outings (virtual and in person), reimbursement for approved seminars, conferences and certifications, as well as medical, dental, life, and vision insurance....and that's just the start.