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DB Roberts
Wilmington, MA, United States
Job Description JOB SUMMARY Reporting to the Helpdesk Manager, the IT Application Support Specialist's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all intern
Job Source: DB RobertsLanceSoft
Boston, MA, United States
Position Summary: The Executive Office of Energy and Environmental Affairs (EEA) is seeking n Application Support Specialist that will be part of a support team, providing technical assistance and support for end users with the operation and functionality of custom web build platforms currently used within the specific agencies/programs. Responsibi
Job Source: LanceSoftBoston Children's Hospital
Boston, MA, United States
**Application Support Specialist II** 62705BR Informatics AddThis Sharing Buttons Share to Email Email Email testing Job Posting Description At Boston Childrens Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world
Job Source: Boston Children's HospitalBright Horizons
Newton, MA, United States
The Senior Applications Specialist - Support role is focused on the support of operational management applications. The individual will help manage a support desk ticketing system and inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of coordi
Job Source: Bright HorizonsBright Horizons Children's Centers
Newton, MA, United States
The Senior Applications Specialist - Support role is focused on the support of operational management applications. The individual will help manage a support desk ticketing system and inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of coordi
Job Source: Bright Horizons Children's CentersBright Horizons Children's Centers
Newton, MA, United States
The Senior Applications Specialist - Support role is focused on the support of operational management applications. The individual will help manage a support desk ticketing system and inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of coordi
Job Source: Bright Horizons Children's CentersBright Horizons
Newton
The Senior Applications Specialist - Support role is focused on the support of operational management applications. The individual will help manage a support desk ticketing system and inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of coordi
Job Source: Bright HorizonsMarsh McLennan Agency
Boston, MA, United States
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an
Job Source: Marsh McLennan AgencyCambridge, MA, United States
The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.
Key Responsibilities
Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers.
Provide the link between our customers and the InterSystems Global Support organization
Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
Provide application support for the TrakCare Hospital Management System.
Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
Escalate Open (unresolved) problems in accordance with current policies and procedures.
Conduct individual and group training, product demonstrations and workshops as required
Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
Be a Subject Matter Expert (SME) for TrakCare.
Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
If required, work with our partners to identify potential changes within the parameters of the product
Participate in on-site implementations if required
Participate in on-site Support related meeting with customers/partners if required
Participate in the on call 24 hour roster service
Experience and Qualifications
General aptitude for solving problems and using technology to improve processes
Understanding and experience in implementation of product solutions
An ability to handle multiple tasks simultaneously and within tight time constraints
Proven ability to work through problems with different customer groups achieving positive outcomes
Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems preferred
Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
Be able to design and write specification documents related to customer requirements
Ability to work in team (with colleagues/partners eventually located in different town/countries)
Education and Training
BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences), OR
University degree in medical informatics, management information system, system engineering or any related field.
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Email Alert for Application Support Specialist jobs in Cambridge, MA, United States
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