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DB Roberts
Wilmington, MA, United States
Job Description JOB SUMMARY Reporting to the Helpdesk Manager, the IT Application Support Specialist's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all intern
Job Source: DB RobertsInterSystems Corporation
Cambridge, MA, United States
The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' produ
Job Source: InterSystems CorporationBoston Children's Hospital
Boston, MA, United States
**Application Support Specialist II** 62705BR Informatics AddThis Sharing Buttons Share to Email Email Email testing Job Posting Description At Boston Childrens Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world
Job Source: Boston Children's HospitalBright Horizons
Newton, MA, United States
The Senior Applications Specialist - Support role is focused on the support of operational management applications. The individual will help manage a support desk ticketing system and inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of coordi
Job Source: Bright HorizonsBright Horizons Children's Centers
Newton, MA, United States
The Senior Applications Specialist - Support role is focused on the support of operational management applications. The individual will help manage a support desk ticketing system and inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of coordi
Job Source: Bright Horizons Children's CentersBright Horizons Children's Centers
Newton, MA, United States
The Senior Applications Specialist - Support role is focused on the support of operational management applications. The individual will help manage a support desk ticketing system and inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of coordi
Job Source: Bright Horizons Children's CentersBright Horizons
Newton
The Senior Applications Specialist - Support role is focused on the support of operational management applications. The individual will help manage a support desk ticketing system and inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of coordi
Job Source: Bright HorizonsMarsh McLennan Agency
Boston, MA, United States
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an
Job Source: Marsh McLennan AgencyBoston, MA, United States
Position Summary:
The Executive Office of Energy and Environmental Affairs (EEA) is seeking n Application Support Specialist that will be part of a support team, providing technical assistance and support for end users with the operation and functionality of custom web build platforms currently used within the specific agencies/programs.
Responsibilities/Experience/Qualifications: Provide expertise and technical knowledge about a web application or suite of web applications
nswer queries and resolve issues with custom software applications and escalate or close tickets as necessary
ble to interpret and appropriately triage IT issues reported by users
Respond to email messages for customers seeking help and provide on-call tech support
sk questions to determine nature of problem
Walk customer through problem-solving process
Train users on specific applications and document creation
Maintain, troubleshoot, resolve issues/bugs as they arise and ensure timely resolution
Develop test cases and scenarios to pinpoint the root cause of product bugs
Work closely with the development and business analyst team and assign tickets accordingly to project team
bility to work with cross-functional teams
bility to juggle multiple projects simultaneously
Great analytical, critical thinking and problem-solving abilities
High attention to detail
Exhibit excellent verbal and communication skills
Learn new technologies if requested
Top requirements: Minimum BA/BS with 2+ years of professional IT experience
Proven problem-solving skills
Strong experience with problem solving skills
Excellent written and oral communication skills
Working knowledge of Microsoft Office Suite
Exposure to the following technologies is a plus:
ccel
Service Desk Solutions
JIR
Custom Web Applications
Online collaborative products (such as Microsoft Teams)
Email Alert for Application Support Specialist jobs in Boston, MA, United States
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