Head of Operations

Atlanta, GA, United States

Role: Full Time (Exempt)

Shift: May be AM Shift (Start time 5 am) OR PM Shift (Starts at 2 pm) depends on availability, (Weekend availability is mandatory)

Job Location: 1500 MH Jackson Service Road, Atlanta-30354

Job Description

Newrest is looking for an Operations Manager who will be responsible for overseeing multiple departments in the ATL catering unit.This will include 2-3 direct reports and about 200 indirect reports. This individual has full operational, fiscal, and human resource responsibility for one or more departments of the unit. The department managers that fall under the responsibility of the Operations Manager report to him/her. This individual sets the tone for the culture of the unit and ensures that team members accomplish the work and treats them equitably and respectfully. This individual provides the vision and motivation for the department(s) to improve recruitment and retention efforts. This individual consistently looks for ways to improve the operations and flow and maintains the quality and safety Newrest standards. This individual’s leadership will need to be expert with the ability to develop, train, and hold people accountable through clear expectations.

Essential Functions

Leadership and Management

Infuse the Newrest culture throughout the facility through the managers and by example.

Hold managers accountable for meeting expectations and KPI’s

Mentor and coach managers as needed to ensure performance and adherence to policy and culture.

Train, coach and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country.

Ensure that all policies and procedures are followed per Newrest and client’s requirements.

Communicate effectively with all crew members and team members.

Hold team members accountable for all expectations.

Operations/Logistics

Fully responsible for the operations of the entire unit, including production, logistics, supply, safety, quality, personnel and customer service.

Ensure that all quality and safety procedures and program are adhered to by everyone.

Ensure that all catering needs are met in a timely manner.

Meet all KPI’s according to customer requirements and KPI standards.

Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard.

Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.

Finances

Review finances with CFO and Country Manager to ensure proper use of fiscal resources.

Stay within proposed budget for all items.

Drive improvements in productivity, cost reduction, plant output, capacity and waste while continuing to deliver quality products complete and on-time to the customer.

Quality and Safety

Ensure that all processes conform to the customer and Newrest specifications.

Comply at all times with good hygiene and manufacturing practices (e.g., hazard analysis and critical control points [HACCP], FIFO)

Investigate and complete incidents/accidents documentation.

Enforce safety processes and legal requirements for all processes.

Human Resources

Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.

Enhance employee morale by driving engagement and establishing an environment of trust and respect.

Handle employee and management concerns and escalate concerns to the HR department.

Education/Experience Requirements

Bachelors in Operations Management, Business Management, or related field

7-10 years’ experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry indirectly managing 250+ exempt level employees.

Knowledge, Skills & Abilities

Strong leadership experience with experience in start-up or turnaround environments

Strong communication skills with ability to communicate with non-exempt to upper management levels.

Ability to effectively handle conflict and de-escalate emotional charged situations.

Good understanding of OSHA, HR, and other employment laws

Good knowledge of investigation procedures and root cause analysis

Understanding of lean manufacturing principles and operational processes

Strong knowledge of HACCP & food safety standards

Strategic thinker with creative and excellent problem solving and decision-making skills.

Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment.

Aptitude in showing self-initiative and follow-through.

Detail-oriented and ability to see big picture.

Strong ability with Excel, Word, and PowerPoint

Excellent organizational and motivational skills

Outstanding attention to detail and observation ability

Strong analytical skills for interpretation of data to effectively manage risk.

Ability to effectively collaborate with site operations, functional leaders and external clients and vendors.

Benefits

100% employer-paid medical, dental, and vision insurance premium

100% employer-paid for basic life insurance

Free company lunch daily

PTO

Paid company holidays

401(k)

Paid parental leave

Physical Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

While performing the duties of this job, the employee is regularly required to sit, walk, talk and/or hear. The employee is frequently required to use hands to handle or feel. The employee may also occasionally lift and/or move up to 20 pounds. The temperature of the environment may fluctuate drastically from very cold to very warm temperatures. The noise level may range from moderate to very loud.

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