Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Community Access Unlimited
Jersey City, NJ, United States
GENERAL DESCRIPTION The major responsibility of this position is to provide support to all agency staff and troubleshoot agency equipment. Responsible for creating/maintaining websites (60%) computer training/support to program staff (10%). Assist IT Coordinator and Software Technician with troubleshooting existing computer systems and network adm
Job Source: Community Access UnlimitedHanwha Techwin America Inc
Teaneck Township, NJ, United States
Job Description Job Description Title: Technical Support Engineer (3rd Level) Responsibilities for Tier 3 Support Specialist: Identify root cause and resolve technical incidents with products and services provided by HVA. Take appropriate steps to resolve support cases per department Service Level Agreements (SLAs) using Zendesk Tic
Job Source: Hanwha Techwin America IncSemgrep
New York, NY, United States
About the role The Technical Support Engineer (TSE) is a critical role in our Customer Success Organization. The TSE will be responsible for remotely engaging with active and prospective customers to rapidly analyze, reproduce and resolve their technical problems. You’ll be the first line of defense against technical support issues that arrive via
Job Source: SemgrepFtsi
, NY, United States
Technical Support Specialist Information Technology / Systems Rome , New York Contract To Hire Mar 23, 2021 The Technical Support Specialist will provide support and solutions for end users. Provide various IT-related tasks including, prompt, courteous and comprehensive service-request support. This will encompass problem resolution, esca
Job Source: FtsiJamf
Little Ferry, NJ, United States
At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote and hybrid positions. Depending upon the role, work in
Job Source: JamfUnlayer
Little Ferry, NJ, United States
We are looking for a talented and experienced Technical Support Specialist to join our dynamic team.This position will serve as support for technical customer escalations, finding fixes, workarounds, and final solutions by troubleshooting issues and providing exemplary customer service. This position will also play a critical role in supporting o
Job Source: UnlayerProphet Exchange
Hoboken, NJ, United States
**Technical Support Specialist** * Hoboken, NJ - Remote OK * Full-Time * Customer Experience * Technical Support Specialist **Technical Support Specialist**The Technical Support Specialist will be in charge of assisting high volume players, institutions, VIPs and/or any player who wishes to trade via Prophet's public API. The role is similar to t
Job Source: Prophet ExchangeHBK Capital Management
New York, NY, United States
About HBK HBK Capital Management is an alternative investment firm currently managing approximately $7 billion in assets. The firm was founded in 1991 and employs 175 individuals in Dallas, New York, London, and Charlottesville. Among the top-rated and longest-tenured hedge funds in the world, we have a refreshingly transparent and team-focused cu
Job Source: HBK Capital ManagementLong Island City, NY, United States
Job Type
Full-time
Description
Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 150 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.
The Technical Support representative will liaise between the management and staff of The Floating Hospital and its IT vendor, ensuring all IT issues are rectified in accordance with approved policies and procedures. The successful candidate must establish and maintain positive relationships with staff at all levels in order to achieve necessary software/equipment solutions in a timely fashion.
Essential Duties:
• Responsible for the logging of all incoming communications (email, voicemail, live calls, etc.) into the ticketing system in a timely manner with correct prioritization.
• Document all relevant information including name, department, contact information, nature of issue, troubleshooting steps taken and resolution.
• Utilize knowledgebase, FAQ's, teammates, and all other available resources to aid in incident resolution to resolve customers' issues effectively and efficiently.
• Perform preventative maintenance when needed including checking and cleaning workstations, printers, and peripherals.
• Setup and installation of desktops, laptops, printers, cell phones, and peripherals
• Install and maintain network and server equipment such as routers, switches, wireless access points, server hardware, storage arrays, and firewalls.
• Diagnose, troubleshoot, and resolve network issues.
• Managing M365 cloud services, e.g., (Exchange, Teams, OneDrive, SharePoint, Azure AD, etc.).
• Travel to satellite sites as needed to address any issues.
• Other duties as required.
Requirements
• 3-5 years' experience in IT help desk and customer service.
• Ability to build rapport with end users.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.
• Exceptional communication skills; capable of explaining and documenting procedures in writing and verbally especially for non-technical people.
• Working knowledge of a range of diagnostic utilities.
• Practical knowledge of networking technologies, including LAN, WAN, VLAN, and routing protocols.
• Experience maintaining Windows Server operating systems and roles such as Active Directory Domain Services, File and Print Services, DHCP, and DNS.
• Experience with UC and UCaaS.
• Ability to troubleshoot multiple Microsoft operating systems and applications.
• Understanding and design of network security, monitoring, and reporting.
• Ability to conduct research into PC issues and products as required.
• Industry certifications such as CompTIA (Fundamentals, A+, Net+, Security+, etc.), Microsoft, Cisco, or comparable(s) preferred.
Salary Description
$65,000 Annually
Email Alert for Technical Support-IT jobs in Long Island City, NY, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.