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Patient Care Representative

Metairie, LA, United States

Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm-9 pm), and holidays. Great job opportunity for entry-level.

Patient Care Representative Duties and Responsibilities:

Greet patients in a friendly and professional manner

Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling

Schedule patient check-in times for all locations

Verify patient insurance data and collect payments when necessary

Maintain patient records and ensure accurate data entry

Communicate effectively with patients, providers, and other healthcare professionals

Provide support to clinical staff as needed

Triage patients

Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information

Maintain a clean and organized work environment, including patient waiting areas and exam rooms

Adhere to all HIPAA and patient privacy regulations

Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices

Patient Care Representative Requirements: High School Diploma or Equivalent

Pass periodic testing triaging patients (ex. taking blood pressure)

Possess a strong desire to help others

Compassionate and sensitive to patients' needs and concerns

BLS certified within 90 days of employment

Bilingual in Spanish and English a PLUS*

Open and flexible availability (with a minimum of 20-30 hours per week)

Ability to commute between two of our five clinics (*if necessary. Locations are in Mid-City/New Orleans, Metairie, LaPlace, Gretna/Westbank, Harvey/Westbank)

We will train you on everything you need to know but we will prioritize candidates who have: Medical Assistant Certificate or Associates degree in related field

Minimum 2 years customer service experience

Previous experience in medical environment, EMR systems, working with patients

Ability to work in a fast-paced, high-patient volume environment

Benefits: Health Insurance (BCBS)

Dental Insurance (BCBS)

Vision Insurance (BCBS)

Retirement 401k (4% match)

Life Insurance

Short/Long term disability

Medical stipend at clinic (includes family after 90 days)

Monthly bonus/commission incentives

Holiday Pay

Job Types: Full-time, Part-time

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Patient Care Representative jobs in Metairie, LA, United States

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