Principal Operations Strategy

, IL, United States

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description: At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for providing strategic and tactical direction for operational activities to service the business. Ensures efficient and compliant servicing operations while ensuring world-class customer experience. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities

Collaborates with business partners on process enhancements, communicates operational implications, and suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), commits to approaches selected by leadership and leads the implementation.

Plans, coordinates, and executes activities that support business partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction with internal and external parties.

Actively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations to improve service levels.

Develops any necessary remediation plans and ensures their timely completion.

Manages relationships with business partners and management of system-related projects from idea to implementation.

Serves as the primary liaison between business partners and operations teams for servicing processes.

Ensures that sound operational processes and procedures are developed and documented.

Minimum Qualifications

At a minimum, here’s what we need from you:

Bachelor's Degree in Business Administration or Management, Social Sciences or related field

6+ years of experience in Customer Service or Financial Services Operations or Related Field

In lieu of a degree, 8+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field

Preferred Qualifications

If we had our say, we’d also look for:

Budget management – Demonstrated experience or proficiency in managing budgets and financial planning, with the ability to analyze data and extract valuable insights.

Strong attention to detail

Master's Degree in Business, Arts or Sciences, or related field

Application Deadline:

The application window for this position is anticipated to close on Jul-02-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description: At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for providing strategic and tactical direction for operational activities to service the business. Ensures efficient and compliant servicing operations while ensuring world-class customer experience. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities

Collaborates with business partners on process enhancements, communicates operational implications, and suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), commits to approaches selected by leadership and leads the implementation.

Plans, coordinates, and executes activities that support business partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction with internal and external parties.

Actively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations to improve service levels.

Develops any necessary remediation plans and ensures their timely completion.

Manages relationships with business partners and management of system-related projects from idea to implementation.

Serves as the primary liaison between business partners and operations teams for servicing processes.

Ensures that sound operational processes and procedures are developed and documented.

Minimum Qualifications

At a minimum, here’s what we need from you:

Bachelor's Degree in Business Administration or Management, Social Sciences or related field

6+ years of experience in Customer Service or Financial Services Operations or Related Field

In lieu of a degree, 8+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field

Preferred Qualifications

If we had our say, we’d also look for:

Budget management – Demonstrated experience or proficiency in managing budgets and financial planning, with the ability to analyze data and extract valuable insights.

Strong attention to detail

Self-starter

Master's Degree in Business, Arts or Sciences, or related field

Application Deadline:

The application window for this position is anticipated to close on Jul-02-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation:

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work.To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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