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Project Manager - Ops Services

Dallas, TX, United States

Position Overview:

As an IT Support Specialist you will play a crucial role in providing technical support and maintaining IT systems for our [restaurant/retail] operations. This role requires a customer-focused approach, technical expertise, and the ability to troubleshoot and resolve IT issues efficiently.

Responsibilities:

User Support:

Provide front-line technical support to end-users in the [restaurant/retail] environment.

Address and resolve hardware, software, and network-related issues promptly.

POS Systems Management:

Support and maintain Point of Sale (POS) systems, ensuring seamless transactions and order processing.

Collaborate with vendors to troubleshoot and resolve POS system issues.

Hardware and Software Maintenance:

Install, configure, and maintain computer hardware, software, and peripherals.

Conduct regular system updates and patches to ensure security and functionality.

Network Support:

Monitor and troubleshoot network connectivity issues.

Collaborate with network administrators to resolve complex network problems.

Data Backup and Recovery:

Implement and oversee data backup procedures to prevent data loss.

Assist in data recovery efforts in the event of system failures.

Security Measures:

Implement and enforce IT security measures, including user access controls and antivirus software.

Educate end-users on best practices for maintaining security.

Documentation:

Maintain accurate records of IT inventory, configurations, and support activities.

Document troubleshooting steps and solutions for common issues.

Collaboration:

Collaborate with IT team members and other departments to address IT-related needs.

Participate in cross-functional projects to improve overall IT infrastructure.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

2+of experience in IT support, preferably in the [restaurant/retail] industry.

Proficiency in troubleshooting hardware, software, and network issues.

Familiarity with POS systems and related technologies.

Strong customer service and communication skills.

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