Intake Specialist

Columbus, OH, United States

Legal Aid of Southeast and Central Ohio (LASCO)'s mission is to provide civil legal aid and advocacy to overcome unfairness and injustice, reduce poverty, and increase opportunity. LASCO is the new name for two long-standing legal aid programs, The Legal Aid Society of Columbus and Southeastern Ohio Legal Services, which merged in January 2024. The programs have been affiliated for more than a decade, and this legal merger is just the culmination of many years of collaboration and growing efficiencies between our two direct service programs.

LASCO is actively seeking a professional, reliable and engaging Intake Specialist to join our team. Initially, this position will primarily support the intake process for our Central Ohio office and secondarily support the organization's administrative needs.

In this multifaceted role, you will serve as the first point of contact for clients to process their request for services and screen for eligibility; prepare and send client letters; as well as provide other high-quality administrative and clerical support.

Are You Someone Who:

Has interest in and sensitivity to the legal needs of low-income individuals?

Is motivated, professional and customer service focused?

Works well within a collaborative, team-driven, and goal-based environment?

Can communicate verbally with a wide range of people?

Is agile and able to respond effectively to the changing needs of a growing organization?

Creates processes to increase work efficiencies and systems to work smarter not harder?

Is open to participating in community events?

Works well within a collaborative, team-driven, and goal-based environment?

You Will:

Directly support the client intake process through answering phones calls, accurately recording necessary information and entering data into the case management system

Review online applications for services, call potential clients and follow the scripts then either refer the client to the appropriate practice group or provide the caller with self-help materials

Enter data in the case management system and contribute to required reporting for compliance purposes

Meet with walk-in applicants, facilitating and processing their applications

Respond to applicant and client requests for help via phone and Google text among other means

File documents at court

Periodically support the reception desk through answering phone calls, greeting guests, interacting with vendors and clients, and maintaining a welcoming office environment

Provide support services for attorneys including sending packets when requested and returning calls to former clients among others

Support and collaborate with all staff to help achieve goals

Be responsible for some general office work including incoming/outgoing mail, making copies, sending client information and other similar tasks

Requirements

You Have:

A positive attitude, go-getter mindset and drive to do things well

Ability to anticipate needs and navigate problems with a creative, practical approach toward reaching successful resolution

Ability to prioritize workload to manage time, tasks and meet deadlines in a dynamic environment

Proficient skills across the Microsoft Office Suite (Outlook, Excel, and PowerPoint)

Demonstrated ability to communicate, verbally and in writing, effectively with diverse audiences

Ability to increase efficiencies in individual work and team processes

Strong work ethic with an eye for detail

Professional experience in customer service preferred

High ability to exercise sound judgement and discretion

English language proficiency is essential and Spanish/English bilingual skills are a plus. Additional languages - even better

High school diploma or equivalent required

Prior Legal Aid or related work experience a plus, but not required

Other Details:

LASCO's clientele is diverse, and all of our clients are low income. To ensure that our program is best serving our communities, LASCO strives to promote an evolving set of behaviors and attitudes amongst our staff, as well as policies that enable us to work effectively in all cross-cultural situations, with clients, with our coworkers, and with the community. We see this as a commitment to enhance the provision of our services to all clients; to raise the level of positive client outcomes; and to create an inclusive and respectful workplace in which differences are acknowledged and valued.

It is the policy of LASCO not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, age, ancestry, and military status or any other characteristic protected by law.

This full-time position is based in Columbus, Ohio and reports to the Supervising Attorney & Managing Attorney. Some travel to the Courthouse and at other offsite locations may be required at times.

Hourly rates start at $23.08 per hour DOE and LASCO offers an excellent comprehensive benefits package, paid time off, and ongoing training and development opportunities.

To Apply:

Submit resume and letter of interest.

To promote social justice and best serve our clients, LASCO is committed to maintaining a diverse staff and providing culturally competent services. We strongly encourage candidates from traditionally underrepresented communities and historically oppressed groups including BIPOC, people with disabilities, and LGBTQ+ individuals to apply. Bilingual/bicultural candidates are also strongly encouraged to apply.

Salary Description

$23.08 per hour & up, DOE