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Support Revolution
San Jose, CA, United States
Select how often (in days) to receive an alert: Create Alert Sr. Manager, Global Service - Service Desk Location: San Jose, California, United States About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and
Job Source: Support RevolutionMANAGEMENT APPLICATIONS, INC.
Morgan Hill, CA, United States
IT Professionals for a Marina, CA Entity Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking IT Professionals for positions with an entity in Marina, CA. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements 24x7 conti
Job Source: MANAGEMENT APPLICATIONS, INC.Amiseq Inc.
Redwood City, CA, United States
Responsibilities: Troubleshoot to resolution Windows 11, macOS, Microsoft 365, and other internal application software issues as assigned Image, configure, upgrade, and repair desktops and laptops from leading vendors such as Lenovo, Dell and Microsoft Perform daily walkthrough and issue resolution with Zoom-Enabled Rooms Host or moderate Zoom virt
Job Source: Amiseq Inc.Iconma LLC
Menlo Park, CA, United States
Department & Team: Information Technology / IT Services Client IT is looking for an IT Services Specialist to join our deskside support team in the company's Menlo Park, CA office. The primary focus of this role is to support and maintain the desktop computing environment on-site and for remote users and various locations as required. This include
Job Source: Iconma LLCManagement Applications, Inc.
Morgan Hill, CA, United States
IT Professionals for a Marina, CA Entity Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking IT Professionals for positions with an entity in Marina, CA. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements 24x7 continu
Job Source: Management Applications, Inc.ICE Consulting, Inc.
San Jose, CA, United States
Job Description Job Description Description: Work with clients to provide advanced network support utilizing a deep understanding of routing and switching protocols, network security, good operational experience to isolate, analyze and resolve issues in a fast-paced environment with limited supervision to maintain SLAs and Service Agreements. Du
Job Source: ICE Consulting, Inc.ICE Consulting, Inc.
Milpitas, CA, United States
Job Description Job Description About ICE Consulting: ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are looking for highly
Job Source: ICE Consulting, Inc.Tekfortune Inc
Sunnyvale, CA, United States
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps
Job Source: Tekfortune IncSanta Clara, CA, United States
Description Shockwave Medical, Inc. is a pioneer in the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Shockwave Medical aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.
Position Overview
Essential Job Functions:
Provide leadership, guidance, and mentorship to the Global IT Client Services team.
Set clear performance objectives and conduct regular performance evaluations.
Foster a positive, organized, and collaborative work environment that encourages continuous improvement and professional development.
Client Services Operations Management: Develop and implement standardized processes and procedures for handling support requests.
Develop and Monitor performance metrics and ensure adherence to service level agreements (SLAs).
Identify opportunities for process optimization and efficiency improvements.
Ensure that all customer interactions are handled with professionalism, empathy, and a focus on resolution.
Implement strategies to enhance customer satisfaction and loyalty.
Proactively address customer feedback and escalate issues as needed to achieve swift resolution.
Technical Expertise: Maintain a strong understanding of the company's products/services and technical infrastructure.
Serve as a point of escalation for complex technical issues and provide guidance to support staff.
Stay abreast of industry trends and emerging technologies to inform decision-making and resource allocation.
Cross-functional Collaboration:
Collaborate with other departments, to ensure alignment and support for business initiatives.
Participate in cross-functional projects and initiatives as a representative of the IT Client Services Team.
Functional duties will require to act on behalf of Shockwave Medical when working with our end-users and when interacting with our vendors.
Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Proven experience in a helpdesk or technical support role, with at least 10 years in a supervisory or managerial capacity.
Strong leadership skills, with the ability to inspire and motivate team members to achieve their full potential.
Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Solid technical background, with proficiency in troubleshooting hardware, software, and network issues.
Experience with helpdesk ticketing systems and other support tools.
Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
Strong customer focus, with a commitment to delivering exceptional service and support.
Certifications such as ITIL, HDI, or CompTIA are a plus.
Flexibility to work outside regular business hours and participate in an on-call rotation, as needed.
Location: This position is located within Santa Clara County, with occasional travel required to other company sites or client locations as needed. Market Range: $121,000 - $151,000
Exact compensation may vary based on skills, experience, and location.
Shockwave Medical offers a competitive total compensation package as well as the following benefits and perks:
Core Benefits: Medical, Dental, Vision, Pre-tax and Roth 401k options with a fully vested match, Short-Term and Long-Term Disability, and Life Insurance, Employer contribution toward Health Savings Account (HSA), Competitive PTO balance
Perks: ESPP, Calm App, Pet Insurance, Student Loan Refinancing, Spot Bonus Awards
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Email Alert for Global IT Client Services Manager jobs in Santa Clara, CA, United States
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