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Infotree Global Solutions
Sunnyvale, CA, United States
You will support all hardware lifecycle including shipping, receiving, assigning, removing, and tracking assets throughout the employee lifecycle process. In addition, you will be able to troubleshoot hardware and software issues on new and re-purposed Apple and Windows devices. To be successful in this role you will be working with our partners a
Job Source: Infotree Global SolutionsInfotree Global Solutions
Sunnyvale, CA, United States
You will support all hardware lifecycle including shipping, receiving, assigning, removing, and tracking assets throughout the employee lifecycle process. In addition, you will be able to troubleshoot hardware and software issues on new and re-purposed Apple and Windows devices. To be successful in this role you will be working with our partners ac
Job Source: Infotree Global SolutionsAnatomage
Santa Clara, CA, United States
Who is Anatomage? Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medical imaging software and hardware for diagnosis, treatment planning, customized surgical devices, and anatomy education in both the dental and medical industries. About the Role As an IT Specialist at Anatomage, you will work to i
Job Source: AnatomageEdSurge
Redwood City, CA, United States
Design Tech High School - Redwood City, California - Full time d.tech High School is seeking a dedicated IT Specialist to join our operations team. This role requires a high level of independence and professional discretion. The IT Specialist will play a key role in supporting our mission and ensuring smooth technological operations thr
Job Source: EdSurgeAnatomage
Santa Clara, CA, United States
Who is Anatomage? Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medical imaging software and hardware for diagnosis, treatment planning, customized surgical devices, and anatomy education in both the dental and medical industries. About the Role As an IT Specialist at Anatomage, you will work to i
Job Source: AnatomageRocket EMS
Santa Clara, CA, United States
The IT Support Administrator is the go-to person that provides employees and the company with computer, systems, peripheral, and network support. The position is responsible for the procurement, maintenance, and decommissioning of the infrastructure and systems present at their location. JOB RESPONSIBILITIES Conform to ISO and NIST regulations fo
Job Source: Rocket EMSThe Mice Groups Inc
Redwood City, CA, United States
This position pays between $30/hr to $40/hr. Our Professional Services Division here at The Mice Groups is seeking an IT Support Technician for full time opportunity. These positions are expected to be 100% on-site in Redwood City, CA. Essential Duties & Responsibilities: Field incoming help requests from end users via both telephone and work order
Job Source: The Mice Groups IncAVDG LLC
San Jose, CA, United States
We are hiring for a new world! We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people. We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark
Job Source: AVDG LLCMenlo Park, CA, United States
Department & Team: Information Technology / IT Services
Client IT is looking for an IT Services Specialist to join our deskside support team in the company's Menlo Park, CA office. The primary focus of this role is to support and maintain the desktop computing environment on-site and for remote users and various locations as required. This includes troubleshooting, configuring, and repairing computer hardware, printers, software, network connectivity, and operating systems. This person will provide hands-on desk side support assistance and be responsible for Mac and Windows computing devices through all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices), including usage of Jamf and Microsoft Intune Autopilot. This person will perform most of the mentioned tasks while providing a high level of customer service to the users which also includes executive level support.
Responsibilities:
Provide high level customer support with a focus on ownership and follow-through with every interaction.
Tier 2 technical escalation point for the Global IT Service Desk team for issues that cannot be resolved via phone or remote access.
Perform installations, maintenance and repair work on production client computing hardware or software that supports the business.
Manage work requests via ServiceNow ticketing system and create documentation for support processes and workflow.
Investigate and recommend hardware & software solutions & upgrades based on evolving business requirements.
Enforce corporate security standards for the desktop computing environment.
Strong Audio/Video Conference support skills, preferably with Zoom and Zoom rooms.
Basic server/network knowledge (racking servers, punch downs).
Manage and maintain desktop asset inventory.
Provide routine administration and housekeeping tasks.
Qualifications/Skills Required and Preferred: 2-3 years of experience in IT Support in a professional environment, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.
Strong customer service focus and interpersonal skills is a must.
Outstanding communication skills, both written and verbal, with the ability to create rapport with clients, delivering a high level of customer service.
The ability to communicate effectively face to face and in writing with people at various levels, including executive level.
Extensive technical knowledge of Mac OS and Windows OS.
Experience with Jamf and Microsoft Intune Autopilot a plus.
Experience with Zoom and Zoom rooms.
Able to work with peers on a global scale.
Demonstrated aptitude for continuous learning and innovative thinking.
Must be able to lift up to 50 lbs
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
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Email Alert for IT Services Specialist jobs in Menlo Park, CA, United States
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