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LATICRETE International, Inc.
Dallas, TX, United States
Classification: Salary Job Description: POSITION SUMMARY The Technical Services Representative II provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Additional duties and responsi
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Dallas, TX, United States
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Dallas, TX, United States
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Job Source: AvantaxAirbus
Grand Prairie, TX, United States
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Job Source: AirbusCentimark Corporation
Carrollton, TX, United States
CentiMark Corporation is the nation's largest commercial roofing contractor with over 100 offices and 3,500 employees across the US. We have a fantasticjob opportunity for a Technical Representative in our Carrollton, TX office! The candidate is proficient with the computer, has a desire to learn and progress their career, and can work as a part of
Job Source: Centimark CorporationCentiMark Corporation
Carrollton
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Job Source: CentiMark CorporationValorVIP
Dallas, TX, United States
POSITION OVERVIEW: ... --------------: ... POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services,
Job Source: ValorVIPLehman Consulting and Recruiting
Richardson
Job Description Job Description The Opportunity: We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation.
Job Source: Lehman Consulting and RecruitingDallas, TX, United States
Technical Service Representative II page is loaded Technical Service Representative II Apply remote type Remote locations Charlotte, NC Seattle, WA Dallas, TX time type Full time posted on Posted 4 Days Ago job requisition id R-9486 The Technical Product Specialist level 2 is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products. The Primary responsibility is to provide technical product support to our Distributors, Dealers, National Accounts and Customers (End User Escalations).
Essential Duties:
Respond to Husqvarna technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System).
Technicians are required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM (Customer Relations Management System), Web Warranty and written correspondence on a daily basis within department metrics.
Trouble shoot, Diagnose and Evaluate individual case information in order to: provide repair support, determine if issue is warrantable, provide policy adjustment and provide good will warranty
Record details of cases in CRM, as well as actions taken
Provide clear solutions for product repair, replacement or policy adjustment.
Provide input to manufacturing and engineering departments with field obtained information to enhance product improvements and warranty cost reductions.
Required to assist dealers with warranty processing and questionable component failure analysis.
Required to assist dealers & internal team members (TSR1) with warranty processing and questionable component failure analysis and technical questions.
Effectively communicate escalations to TSR3 representatives
Effectively communicate unresolved technical incidents to TSR3 representatives for a solution.
Provide general customer service functions as required, such as but not limited to placing orders, parts look-up, pricing inquiries.
Qualifications (Education and Experience):
Required
Minimum high school graduate or GED
1-3 years of engine or mechanical experience with 1 year at Husqvarna
Experienced with electronic parts lookup systems, and electronic technical information environment
Training/Certifications Husqvarna University bronze certification
Husqvarna University silver & gold certification
Customer Service and product training
Desired
1-3 years engine or mechanical experience in related Outdoor Power Equipment service support position.
2 year Technical Vocational degree in related engine technologies and/or servicing Outdoor Power Equipment experience
Contact Center experience
Skills and Capabilities (Knowledge, Skills, Abilities):
Required
Exceptional knowledge of Outdoor Power Products and applications
Exceptional oral and interpersonal skills. Ability to verbally communicate information clearly and concisely ensuring customers’ comprehension.
Developed computer navigational and organizational skills. Can pass typing accuracy test with 25 wpm or more
Basic/Entry level capability of MS Office (word, excel, outlook)
Multi-tasking skills
Experience utilizing and applying the following customer service skills: Importance of the customer and need to build relationships
Solving basic routine issues
Understanding when to escalate issues
Applying existing solutions to meet customer needs
Handling simple conflicts and work with difficult customers by reading customer’s tones, picking up on key words
Physical demands: occasional repair shop and training duties requiring lifting up to 50 lbs, bending, stooping, etc; ability to operate turf care machinery for application training
Last date to apply:
We are continuously accepting applications
About Us Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today we’re the world’s leading producer of outdoor power products for forest, park and garden care, watering products and power tools for construction Our differences are our strength We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together. Learn more about our diversity and inclusion journey here .
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Technical Service Representative II jobs in Dallas, TX, United States
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