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Husqvarna Group
Dallas, TX, United States
Technical Service Representative II page is loaded Technical Service Representative II Apply remote type Remote locations Charlotte, NC Seattle, WA Dallas, TX time type Full time posted on Posted 4 Days Ago job requisition id R-9486 The Technical Product Specialist level 2 is responsible for providing
Job Source: Husqvarna GroupAirbus
Grand Prairie, TX, United States
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [email protected] Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (
Job Source: AirbusRust-Oleum
Dallas, TX, United States
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services,
Job Source: Rust-OleumCentiMark
Carrollton, TX, United States
CentiMark Corporation is the nation's largest commercial roofing contractor with over 100 offices and 3,500 employees across the US. We have a fantastic job opportunity for a Technical Representative in our Carrollton, TX office! The candidate is proficient with the computer, has a desire to learn and progress their career, and can work as a pa
Job Source: CentiMarkGlobal Technical Talent
Richardson, TX, United States
Inside Technical Representative Contract Duration 6 Months General Summary : Under general supervision, this mid-level Inside Technical Representative position provides moderately complex technical troubleshooting assistance on Residential HVAC products through a Call Center to the client dealers, contractors, and the client Field Sales perso
Job Source: Global Technical TalentCentiMark Corporation
Carrollton
Job Description Job Description CentiMark Corporation is the nation's largest commercial roofing contractor with over 100 offices and 3,500 employees across the US. We have a fantastic job opportunity for a Technical Representative in our Carrollton, TX office! The candidate is proficient with the computer, has a desire to learn and progress t
Job Source: CentiMark CorporationValorVIP
Dallas, TX, United States
POSITION OVERVIEW - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in
Job Source: ValorVIPLehman Consulting and Recruiting
Richardson
Job Description Job Description The Opportunity: We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation.
Job Source: Lehman Consulting and RecruitingDallas, TX, United States
Classification:
Salary Job Description:
POSITION SUMMARY The Technical Services Representative II provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES Additional duties and responsibilities may be assigned, as necessary.
1. Customer Interactions (80%)
Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests.
Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
Coordinate and participate in job site visits.
Update complaints in Salesforce as new information is attained.
Resolve complaints quickly and in a mutually beneficial manner.
Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.
Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.
2. Internal Support (10%)
Support Technical Services training programs, as directed.
Create and update technical data sheets and technical advisories.
Review and approve technical literature, packaging, data sheets, and Marketing collateral.
Represent Technical Services ISO quality system reviews and audits.
Work / learn to increase product and industry knowledge and becoming a subject matter expert.
3. Special Projects, Housekeeping, and Assignments (10%)
Participate in implementation or improvement initiatives associated with Technical Services.
Help design and implement procedures and online tools for vendor supplied products.
Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.
Create and update FAQs for inclusion on website FAQ page.
Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.
Enter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated.
Update complaints in Salesforce as new information is attained.
REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum of 3 yrs. experience in construction industry.
Minimum of 2 yrs. of experience in Technical Services or comparable industry experience.
Experience with Salesforce and JD Edwards preferred.
Knowledge of architecture and construction methods a plus.
Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.
Specialized Skills, Requirements and Experience:
High School Diploma: Degree preferred.
Strong interpersonal, written, and verbal communications skills.
Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
Fluency in second language, preferred.
Team cooperation - maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).
Physical Requirements:
Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
Push/pull: Must be able to push/pull 50 lbs.
Stand: Must be able to stand 20% of the day or more.
Sitting: Must be able to sit for 80% of the day or more.
Twisting/Bending: Must be able to twist/bend 25% of the day.
Squatting, climbing and/or crawling: 10% of the day
Travel Requirement:
Must be able to travel up to 20%
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Technical Services Representative jobs in Dallas, TX, United States
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