Information Technology Associate

Sacramento, CA, United States

Under the direction of the IT Manager I, the incumbent will act as the Systems Administrator and provide primary administrative and technical support for Microsoft 365 (M365) services including but not limited to: Azure Active Directory, SharePoint, Exchange, OneDrive, Power Platform, and Teams. The incumbent will also provide administrative and technical support for Enterprise Identity and Access Management services, Active Directory, and integrated Active Directory Domain services as well as but not limited to other identity service providers or repositories. The incumbent performs activities of the System Development Life Cycle which includes systems: analysis, design, build, test, maintenance, and operations. Additionally, the incumbent provides support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance, and operations, and surplus. The incumbent provides end user training in the configuration and use of M365 services and identity technologies. The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual and other applicable policies and regulations. The incumbent also performs functions including, but are not limited to, researching, writing, reporting, presenting, training, etc.

The incumbent performs a wide variety of tasks including analysis, design, test, and implementation; M365 services, Active Directory administrative support, Server and Server engineering services including by not limited to physical and virtualized Server equipment.

DOMAINS:

System Engineering

Client Services

Eligibility for hire may be determined by your score on the Information Technology Associate exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.

T he Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

You will find additional information about the job in the Duty Statement .

Working Conditions

This position is located in Sacramento.

The incumbent will perform work indoors in a climate-controlled environment under artificial lighting using a personal computer. Employee may be required to travel. Some weekend or after-hours work may be required. If the incumbent has a valid driver's license and utilizes their personal vehicle, they may be reimbursed for travel expenses. When available, a State vehicle will be provided. Possession of a valid driver's license is required when operating a state owned or leased vehicle. The incumbent must

carry a cell phone and respond to calls after hours to lead multi-disciplinary IT professionals' team(s) in organizing, analyzing, troubleshooting, and resolving IT system problems; may travel to various Caltrans locations to provide expertise for IT operations.

The incumbent may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans's evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee's designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

Travel may be required on occasion to support other Caltrans offices. If the incumbent has a valid driver's license and utilizes their personal vehicle, they may be reimbursed for travel expenses. When available, a State vehicle will be provided. Possession of a valid driver's license is required when operating a state owned or leased vehicle.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents Job Application Package Checklist

Duty Statement

Position Details Job Code #:

JC-433864

Position #(s):

900-170-1401-188

Working Title:

Information Technology Associate

Classification:

INFORMATION TECHNOLOGY ASSOCIATE $4,651.00 - $6,234.00 A

$5,113.00 - $6,852.00 B

$5,589.00 - $7,491.00 C

$6,147.00 - $8,238.00 D

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment

Caltrans Vision: A brighter future for all through a world-class transportation network

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity.

Department Website: www.dot.ca.gov

Frequently Asked Questions for an Applicant: http://dot.ca.gov/jobs/docs/faq-ct-applicants-081617.pdf

Director's EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity

Director's EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity

Special Requirements

Resume, Degree/Transcripts, and Statement of Qualifications (SOQ) required.

You must write, "Statement of Qualifications" at the top of your document and include your full name within the header. If your qualifications are competitive, you may be invited to an interview. When completing the SOQ, explain your answers thoroughly, but succinctly. Limit the total of your responses to no more than two (2) pages. For readability, use Arial, Size 12-point font and all margins must be set for 1".

When responding to each question, please include all relevant experience, places of employment, pertinent dates, education, and training. Include the prompt followed by your response. A notation or reference to other materials such as your resume or your application will not be considered. Incomplete or missing responses to the questions, will disqualify your application from this process. If you do not follow all instructions, your application will be disqualified.

Your SOQ must address the following:

How have your experience, education, training, and skills, prepared you for this position?

What experience do you have in working with M365 products?

Explain your approach to managing privileged access within an organization.

The duties and responsibilities as outlined above must be addressed and numbered in the same order as listed. Applicants who fail to submit or complete the SOQ as instructed, and submit all the required documents, will be eliminated from the candidate pool.

Possession of a valid driver's license is required when operating a state owned or leased vehicle

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original or official sealed transcripts will be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: https://www.naces.org/members .

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/8/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Transportation

Attn: Caltrans HR Contact

Certification Services MS-90

P O Box 168036

Sacramento , CA 95816-8036

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Transportation

Caltrans HR Contact

Classification and Hiring Unit - ECOS

1727 30th Street, MS 90

Sacramento , CA 95816

Closed on weekends and State Holidays

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

Resume is required and must be included.

Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Education: A bachelor's degree in Information Technology, with related fields such as; Computer Science, Management Information Systems, Accounting Information System, and Computer Engineering.

Experience: 2-3 year of IT experience, preferably in the disciplines of Active Directory Administration, Microsoft 365, Identity and Access Management, Exchange, and LDAP.

Skills: Demonstrated proficiency in troubleshooting, customer service, project management, procurement, documentation, training, and

communication.

Benefits Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:

Dina Coloma

(279) 234-2328

[email protected]

Hiring Unit Contact:

IT Admin HR

(279) 599-8224

[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Caltrans EEO Office

(844) 368-3367

[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Important Application Information

The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-433864), PARF# 20-5-030 and title of the position (Information Technology Associate) must be included on the STD. 678 form.

Electronic applications through your CalCareers account are highly recommended and encouraged.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

NOTE: Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Survey:

Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job!

https://www.surveymonkey.com/r/HMQ7LDR

https://youtu.be/oC9wIp8QalI

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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