Business Operations Manager

Pleasanton, CA, United States

Vagaro is a leading provider of cloud-based software and payment solutions for the wellness and beauty industries. Our innovative platform empowers business owners to manage their operations efficiently while delivering exceptional customer experiences.

We are seeking a talented Senior Business Operations professional to join our organization. You will be responsible for driving strategic initiatives and outcomes across the business. You have excellent business acumen and communication skills. You enjoy working with cross-functional partners. You love tackling complex problems and developing and implementing data-driven solutions. You thrive in the pace of change at high-growth tech startups. Most importantly, you are a curious individual who loves diving deep into a wide range of challenges and opportunities.

*Position reports to Pleasanton , CA- Onsite position*

How you will contribute:

Conduct in-depth analysis of existing processes, systems, and data flows to identify areas for improvement and opportunities for optimization.

Leverage data analysis techniques to identify insights that can inform business decisions and drive strategic initiatives.

Responsible for executing the highest impact, most cross-functional initiatives across the company, from redesigning pricing strategies to launching new products.

Dive deep into data, processes, and customer experiences to identify critical insights necessary for business performance improvements and translate them into actionable strategies.

Collaborate with cross-functional teams to design and implement solutions that address business requirements and drive value.

Serve as a trusted thought partner to CFO and executives across the business, providing valuable independent perspectives.

Collect, model, analyze, and interpret sophisticated and/or broad data; identify and interpret trends and patterns in datasets to locate influences. Prepare and present a variety of operational analyses and recommendations to senior management for decision-making. Examples include status reports, dashboards, and development of ad-hoc business models

Collaborate with BizOps, Business Development, and Product teams to investigate trends and uncover data anomalies

Identify growth and productivity leverage opportunities within the company to create efficiencies and reduce complexity across end-to-end business processes.

Drive data-driven analysis to identify areas of improvement and prioritize strategic opportunities.

Structure complex problems into clear bodies of work, chart the path forward, and enable teams to deliver against strategic priorities.

Develop, implement, and steer analytical and operational projects with or without formal direction from leaders and find opportunities for further refinement of existing processes and initiate analysis in support of operations and processes.

Who we are searching for:

Bachelor’s degree or equivalent work experience (MBA preferred)

8+ years of general work experience, including 3+ experience as a Business Analyst, preferably in a data-driven environment, with a solid understanding of data analysis techniques and methodologies.

4+ years of experience in finance, consulting, or business operations

Experience with operational design, process improvements, governance creation and oversight, technology assessments, implementation, and execution.

Strong analytical and problem-solving skills, with the ability to break down complex business problems into manageable components.

Strong, independent voice to push teams’ thinking and influence leaders on direction while building trust-based relationships across the company.

High-energy, team-first, positive attitude, autonomous, motivated to work hard in a fast-paced environment.

Excellent communication skills, both written and verbal, to facilitate discussions and communicate insights with senior-level leaders.

Strong listening skills and the ability to quickly understand the "why" behind decisions.

Ability to digest complex data and present findings clearly to drive decision-making and outcomes, with experience in financial and strategic modeling. SQL skills are a plus.

Employee Perks & Benefits:

15 days PTO

9 company holidays

Reimbursement program using any of Vagaro services.

401k retirement plan with matching

Healthcare, dental & vision plans for individuals and families

Life insurance, supplemental programs

Tuition reimbursement program

Discounted tickets program

Doordash Dash Pass

On-site fitness center

Work/Life & EAP services

About the Company:

Vagaro, Inc. develops an all-in-one business management platform and a powerful online marketplace for the salon, spa, and fitness industries. More than 80,000+ businesses in the United States, Canada, UK, and Australia use Vagaro's cloud-based software to manage all aspects of their operations. Consumers choose Vagaro to search for and book services in their community at their convenience. Vagaro is easy-to-use and works on any device. Learn more by visiting https://www.vagaro.com/pro .

Equal Opportunity Employer:

Vagaro takes pride in being an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

Privacy Policy:

Privacy Notice for Employee and Applicant Data

Your Privacy Matters!

At Vagaro, we are committed to protecting the privacy and security of your personal information. Before you proceed with your application, we encourage you to review our Employee and Applicant Privacy Notice.

By submitting your application, you acknowledge that you have read and understood our Privacy Notice. This document outlines how we collect, use, disclose, and protect your personal information during the recruitment and employment process.

Privacy Notice: https://www.vagaro.com/pro/vagaro-employee-and-applicant-privacy-notice

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