Business Data Analyst
San Diego, CA, United States
Why Lytx
We are seeking a skilled and detail oriented Business Data Analyst to join our team! You'll play a meaningful role in leveraging data insights to drive improvements and optimize our customer support processes. This is an exciting opportunity if you love using data to tell a story. If you are a detail-oriented and analytical individual with a passion for building data models and leveraging data to drive operational improvements and improve customer support experiences, we encourage you to apply!
You’ll Get To
Collect, clean, and analyze large datasets to identify trends, patterns, and opportunities for improving support operations
Develop and maintain automated reports and dashboards to manage KPIs and provide actionable insights to the support leadership team
Collaborate to analyze historical data, identify areas for improvement, and contribute to workforce planning strategies.
Build and maintain data models that capture relevant information for analysis and reporting purposes
Design and implement data structures that support efficient data analysis and reporting workflows
Collaborate with support operations teams to analyze data and identify trends related to product issues or challenges
Provide insights and recommendations based on data analysis to improve product performance, usability, and customer happiness.
Work closely with support teams to ensure data accuracy, consistency, and integrity
Identify opportunities for process improvement and implement data-driven solutions to enhance operational efficiency and customer experience
Facilitate cross-functional business process Kaizen Events and Gemba Walks
Help drive a culture of continuous improvement with the people that do the work in the defining of process and embed methods to drive sustained continuous improvement
Other duties as assigned
What You’ll Need
5-7 years experience in a data analyst, business intelligence, or similar role
Proficient in SQL for data querying and manipulation
Experience with Tableau, Power BI, or similar data visualization tools
Strong analytical and problem-solving skills, translating data into actionable insights
Detail-oriented and highly organized, managing multiple priorities and meeting deadlines
Collaborative mindset, working optimally with cross-functional teams
Familiarity with Lean Six Sigma principles and methodology
Benefits
Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or PTO
Employee Well-Being program
11 paid holidays plus 1 inclusive holiday per year
Volunteer Time Off
Employee Referral program
Education Reimbursement Program
Employee Recognition and Appreciation program
Additional perk and voluntary benefit programs
Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:
$89,750.00 - $113,250.00
Innovation Lives Here
You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways.
Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.
Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.
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