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Business Data Analyst

San Diego, CA, United States

Why Lytx

We are seeking a skilled and detail oriented Business Data Analyst to join our team! You'll play a meaningful role in leveraging data insights to drive improvements and optimize our customer support processes. This is an exciting opportunity if you love using data to tell a story. If you are a detail-oriented and analytical individual with a passion for building data models and leveraging data to drive operational improvements and improve customer support experiences, we encourage you to apply!

You’ll Get To

Collect, clean, and analyze large datasets to identify trends, patterns, and opportunities for improving support operations

Develop and maintain automated reports and dashboards to manage KPIs and provide actionable insights to the support leadership team

Collaborate to analyze historical data, identify areas for improvement, and contribute to workforce planning strategies.

Build and maintain data models that capture relevant information for analysis and reporting purposes

Design and implement data structures that support efficient data analysis and reporting workflows

Collaborate with support operations teams to analyze data and identify trends related to product issues or challenges

Provide insights and recommendations based on data analysis to improve product performance, usability, and customer happiness.

Work closely with support teams to ensure data accuracy, consistency, and integrity

Identify opportunities for process improvement and implement data-driven solutions to enhance operational efficiency and customer experience

Facilitate cross-functional business process Kaizen Events and Gemba Walks

Help drive a culture of continuous improvement with the people that do the work in the defining of process and embed methods to drive sustained continuous improvement

Other duties as assigned

What You’ll Need

5-7 years experience in a data analyst, business intelligence, or similar role

Proficient in SQL for data querying and manipulation

Experience with Tableau, Power BI, or similar data visualization tools

Strong analytical and problem-solving skills, translating data into actionable insights

Detail-oriented and highly organized, managing multiple priorities and meeting deadlines

Collaborative mindset, working optimally with cross-functional teams

Familiarity with Lean Six Sigma principles and methodology

Benefits

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

Telehealth

401(k) and 401(k) match

Life and AD&D insurance

Short-Term and Long-Term Disability

FTO or PTO

Employee Well-Being program

11 paid holidays plus 1 inclusive holiday per year

Volunteer Time Off

Employee Referral program

Education Reimbursement Program

Employee Recognition and Appreciation program

Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$89,750.00 - $113,250.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

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