Director, Enterprise Consulting

Cambridge, MA, United States

About Us

The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams.

In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we’re laser-focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team.

The role:

We are looking for a Director, Enterprise Consulting to join our growing team. Reporting directly to the COO (ex Bain), the Director, Enterprise Consulting will partner with enterprise customers to understand their business goals and unique challenges, consulting on how to make their sales and technology strategies successful, and becoming their long-term partner. This critical role will build exceptional relationships with our largest customers and deliver value at all stages of the customer journey to drive mutual success and growth. If you’re a passionate about solving problems, connecting customer value to growth, and advising customers - you’ll bring tremendous value to our customers and team!

This is a hybrid role, based in the greater Boston area (3 days per week in office based in Kendall Square) with regular travel to visit customer accounts.

What you’ll do:

Owning a book of business of enterprise customers (Distributors with $1B+ plus in revenue), owning net expansion and services opportunities for that book

Building deep relationships with your customers, from the C-suite down

Understanding customer's business and challenges, aligning solutions with Proton's capabilities

Identifying consulting opportunities and executing projects for clients

Tailoring Proton value proposition based on customer specific use cases, using a combination of quantitative and qualitative evidence

Helping customers succeed with our product, including; answering detailed questions and troubleshooting issues; owning basic configuration and setup for select features; liaising with our Product and Professional Services teams on possible product changes; and owning communication and tracking with customers about any open issues

Driving engagement and adoption by focusing on increasing customer value including:

Analyzing adoption metrics, developing engagement plans, and sharing product updates

Driving executive business reviews and cadence meetings

Internally advocating for customer by working with the product team to provide feature feedback and marketing to highlight customer stories

Sharing feedback, learnings, and trends to improve how we go to market and support our current and future customers

You'll be a great fit for this role if you have:

Worked at a top-tier management consulting firm

Experience in a customer-facing role managing complex enterprise stakeholders

Excellent communication skills and ability to build trusted relationships with stakeholders in various functions and levels

A customer-centric mindset with a passion for delivering value and exceeding customers’ expectations

Strong empathy for customers and a passion for revenue and growth

Consultative approach to defining strategic engagements with customers to map, measure, and achieve successful outcomes

Data-driven mindset with the ability to analyze metrics and leverage insights to drive customer success strategies

Ownership: When something falls under your responsibility, you see it through to completion

Collaboration: You seek to understand stakeholder goals and build bridges between customer asks and others' priorities

You are curious and committed to understanding the core 'why' behind any situation

Benefits:

Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner.

Flexible Schedule - we think high levels of autonomy, responsibility, and working asynchronously foster an amazing workplace.

Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly.

401k with Employer Contribution (US only, for now!) - we know work isn’t forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not.

Medical, Dental, and Vision Insurance - we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA!) and cover 50% for dependents on all our medical plan options.

$450 Quarterly Hybrid Working Stipend - to iterate and upgrade your WFH setup, cover cell phone/internet bills or even towards your commute.

12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you’re adopting or fostering!

Biannual Company Paid Off-sites - time for us to be together, brainstorm, and make magic happen.

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