Customer Service Admin - Property Management
Littleton, CO, United States
** Customer Service Admin - Property Management**
**Job Category****:** Sales & Marketing **Requisition Number****:** CUSTO002554 Showing 1 location **Job Details**
**Description**
**UDR, Inc. is now hiring Customer Service Administrators - Property Management to join our team at our corporate office in Highlands Ranch, CO.**
**GENERAL SUMMARY OF DUTIES:** Responsible to administer application review, approval, denial, verification of lease term and rentable items, lease generation and collection of signatures for the move-in process. Incumbent will successfully partner with Centralized Sales as well as onsite community management and staff for cross collaboration to ensure future residents have a positive approval and lease signing experience.
**ESSENTIAL FUNCTIONS:**
1. Administer full cycle application review, approval/denial, lease generation and collection of the applications within a designated region or area. Verify application qualifications. Ensure accuracy of lease information and collect signatures within required timeline.
2. Establish rapport and collaborate with the Centralized Sales as well as the onsite community management staff to create smooth transition during the application approval, lease signing, and hand off process.
3. Adhere to UDR legal and audit requirements, federal, state, and local fair housing regulations regarding the application process, lease creation, collection of all resident documents and unit vacant days.
4. Responsible for completing customer applications, to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy.
5. Verification of government issued photo IDs, parking/vehicles, pets, and other rentable items prior to generating the lease.
6. Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits. Prepare new residents file according to company requirements.
7. Thoroughly complete and enter application information into the CALS tracker. Maintain meticulous notes in the tracker, OneSite and email.
8. Communicate and verify compliance with mandatory renters insurance as per company policy (if applicable) and Rhino before move in.
9. Assist CALS teammates on applications and follow-up.
10. Provide superior customer service to internal and external customers to ensure the experience is effortless and seamless.
11. Answer prospects, residents, and customer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
12. Research and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Department Manager.
13. Work closely with CRM Team to ensure an increase in NPS and customer survey ratings as it pertains to the application and move-in process.
14. Partner with internal UDR teams and departments to improve access to data, automations, reporting and technology that drives department support and decision-making.
15. Identify strategic opportunities for department growth and innovation.
16. Perform other duties as assigned or as necessary.
**Benefits Offered:**
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D Insurance
Voluntary Long Term Care Insurance
401(k) Plan with company match
**Pay Range:**
$21.93/hr. (minimum) - $24.03/hr. (maximum), depends on experience
**Performance Spiffs:**
Eligible for monthly performance spiffs, based on various metric-related factors, adding to total compensation potential
**Keywords:**
Customer service, administration, admin, property management, real estate, corporate office
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**