Specialist, Airport Customer Service Admin

Denver, CO, United States

** Specialist, Airport Customer Service Admin**

**Job Category****:** Customer Service **Requisition Number****:** SPECI002655 Showing 1 location **Job Details**

**Description**

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need saving them money along the way.

**What We Stand For**

Low Fares Done Right is our mission and we strive to bring it to life every day. Our Done Right promise means delivering not only affordable prices, but making travel **friendly** and easy for our customers. To do this, we put a great deal of **care** into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be **pioneers** - were not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves **down-to-earth** in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

**Work Perks**

At Frontier, we like to think were creating something very special for our team members. Work is why were here, but the perks are nice too:

* Flight benefits for you and your family to fly on Frontier Airlines.

* Buddy passes for your friends so they can experience what makes us so great.

* Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.

* Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.

* Enjoy a Dress for your Day business casual environment.

* Flexible work schedules that support work/life balance.

* Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.

* We play our part to make a difference. The HOPE League, Frontier Airlines non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

**Who We Are**

Frontier Airlines is committed to offering Low Fares Done Right to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontiers hard-working aviation professionals pride themselves in delivering the companys signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administrations 2018 Diamond Award for maintenance excellence and was recently named the industrys most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

The Specialist, Airport Customer Service (ASC) Admin is an integral member of the customer service team, providing organizational support to internal and external team members to ensure day-to-day administrative functions and departmental projects are completed in an accurate, timely and efficient manner. The Specialist, ACS Admin also coordinates support programs within the organization to ensure professional customer service is consistently achieved.

**Essential Functions**

* Provides advanced administrative support to the Airport Customer Service Organization, including Word processing, spreadsheet and presentation preparation, economic justification preparation, proofreading, composing and releasing department correspondence and ordering department supplies.

* Screen, interpret, route and respond to incoming calls, mail, email inquiries and other department correspondence to ensure timely and appropriate responses are provided.

+ Manage, respond to and track Pride emails.

* Oversee and perform a range of diverse administrative duties for the department, including:

+ Monitor and strategize upcoming department travel requirements to ensure proactive planning, booking and coordination.

+ Plan, arrange and execute department conferences, meetings, conference calls and related events.

+ Resolve concerns received to ensure timely and professional customer service is provided to both internal and external customers.

+ Manage to department administrative budget.

* Submit, track and audit payroll for the Airport Customer Service staff.

* Track division leadership training records and assist human resources in coordinating leadership development training.

* Serve as an Authorized Signatory for Denver International Airport badging.

* Manage, communicate on and resolve issues with the uniform program for Customer Service, Inflight, Aircraft Appearance and Maintenance departments to ensure professional and updated appearance and accurate and timely invoice processing in line with Frontiers standards and procedures.

**Other Functions**

* Maintain a clear understanding of other department functions including Accounting, Human Resources, Payroll, Revenue Accounting, Finance, Corporate Communications, Marketing and Advertising.

* Maintain strong relationships with outside Business Partners.

**Qualifications**

* High school diploma or GED required; Bachelors degree preferred

* 0 to 2 years of administrative experience or other relevant experience required

* Experience in managing projects, tasks and deadlines preferred

* Prior airline experience preferred

* Prior supervisory or leadership experience preferred

**Knowledge, Skills and Abilities**

* Strong typing and computer skills

* Ability to interact with all levels of management professionally

* Knowledge of Airport Customer Service policies and procedures preferred

* Ability to coordinate multiple priorities and meet deadlines

* Ability to multi-task, handle many interruptions and achieve goals in a fast-paced environment

* Ability to maintain confidentiality when working in an information-sensitive environment

* Proficiency with Microsoft Word, Excel, Outlook, Power Point, Access and Visio

* Excellent interpersonal and communication skills required

* Independent and self-guided work habits

* Ability to communicate clearly, tactfully, and persuasively

* Good telephone, personal, and email etiquette

* Ability to manage and report on projects in a timely matter

* Ability to learn, help implement and communicate administrative procedures within the Customer Service department

* Ability to help people in a professional and punctual manner

**Salary Range:** $49,200 - $61,500

*Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.*

*Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*

*Frontier Airlines is a Zero Toleranc