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CJ
Needham, Massachusetts
Job Description Location: Needham, MA- 3 days a week in office The Solutions Engineer (Client Integration Engineer) is the main technical resource who works cross-functionally and with clients to demonstrate the value of CJ’s products and provide guidance on the product roadmap. It is a unique hybrid role that combines aspects of a web technolog
Job Source: CJMirakl
Boston, MA, United States
Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable te
Job Source: MiraklRecorded Future
Boston, MA, United States
Who you’ll work with: Recorded Future supports security teams at some of the most ambitious organizations on the planet. The Solutions Engineer is a function of our Professional Services group, your primary responsibility will be assisting customers with the design and integration of Recorded Future Security Intelligence data and running project
Job Source: Recorded FutureEleos Health
Waltham, MA, United States
Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care throug
Job Source: Eleos HealthDatabento, Inc.
Boston, MA, United States
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs. Databento is the next-generation market data provider — with the radical idea that you should only pay for the data that you use. We po
Job Source: Databento, Inc.Cornerstone OnDemand
Boston, MA, United States
About the Role The Solutions Engineer is a technical expert with strong customer-facing experience and is responsible for leading clients through the Solutioning process, resolving technical complexities. This role is critical to understanding and interpreting client needs to a focused scope that can be implemented by the Technology team. A succes
Job Source: Cornerstone OnDemandLumen Inc
Boston, MA, United States
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee s
Job Source: Lumen IncQt Group
Boston, MA, United States
About the Job: Qt Group is seeking a dynamic Solutions Engineer, QA to join our Solutions Engineering team. In this role, you will play a pivotal role by providing pre-sales technical support to regional sales teams. Your primary responsibilities will include delivering compelling technical presentations and engaging demonstrations of our Qt Qu
Job Source: Qt GroupBoston, MA, United States
About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is based in Boston, MA. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees' well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work, and named one of BuiltIn's Best Places to Work for the sixth year in a row!
LogicMonitor is looking for a talented and experienced Solutions Engineer to deliver exceptional Professional Services (PS) technical solutions to new and existing customers. In this role, you will collaborate directly with customers and work closely with the Customer Success Management, Tech Support, and Training teams. You will lead discovery, design, and deployment sessions, craft advanced LogicMonitor configurations, and relay product improvements to the Product and Development teams.
As a subject matter expert on LogicMonitor, you will help customers adopt best practices and optimal configurations that align with their business goals. This role provides a unique opportunity to gain invaluable experience, make your mark at LogicMonitor, and be a core driver of our growth and success.
Here's a closer look at this key role:
Lead small, medium, and large comprehensive implementations to customers.
Deliver implementations or custom-scoped technical solutions to customers with excellence.
Join the PS Project Manager and Customer Success Manager in kicking off PS engagements through delivery & handoff to CS.
Facilitate remote and onsite working sessions with customers to drive successful LM adoption - through discovery, design, and deployment of the monitoring solution.
Optimize LM configuration through advocating best practices to customers.
Leverage the REST API and scripting to automate routine, bulk tasks.
Identify gaps, feature requests, or issues and relay or escalate to Product and Development teams.
Develop customer-specific, scripted solutions using LogicMonitor product features (Websites, LogicModules, NetScans) and externally using the REST API.
Learn, share, and advocate technical lessons learned and best practices among peers.
Serve as Subject Matter Expert (SME) for LM to peers and customers.
Occasionally assist Monitoring Engineering with LogicModule development.
Leverage internal resources and teams to keep abreast of new product features, changes, and enhancements.
Occasionally assist Sales or Customer Success Management to help close a deal or retain a customer.
What You'll Need:
3-4 years experience working as an IT professional or software engineer.
2+ years experience in IT operations: systems administration, network engineering, DevOps, etc.
Subject matter expertise in one or more IT operations domain(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP).
Familiarity with HTTP, JSON, RegEx, and REST APIs.
1+ years experience scripting/programming in or more language(s): Python, PowerShell, or Java/Groovy.
Willingness to travel (10-20%).
Benefits:
At LM we believe that a total rewards package should be built with the whole person in mind, so we've designed a total rewards package that's almost as complex as you are. We want to support our employees to be healthy and happy!
Whether you're working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.
We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.
For more information on our benefits and culture, visit https://www.logicmonitor.com/careers
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 08/19/2024
#LI-ME1 #BI-Hybrid #LI-Hybrid
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. The base salary range displayed on the job posting reflects the minimum and maximum range for new hires. The actual base salary offered will be determined by work location and additional factors, including education, experience, interviews, job-related skills, and qualifications.
As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as a variable compensation plan, an equity program for all full time employees, 401K matching, and other rewards. For more information on our benefits, see our careers page.
Base Salary Range
$94,815-$115,000 USD
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Email Alert for Solutions Engineer jobs in Boston, MA, United States
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