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Director of Clinical Operations

Fort Mill, SC, United States

Position Summary:

The Director of Clinical Operations is the bricoleur clinical leader of Trusted Care at the organization, creating and maintaining a positive culture of high performance and exemplary patient care. The Clinical Leader ensures quality, service excellence, and regulatory compliance. The Clinical Leader exemplifies the mission, vision, and values of the organization. The Clinical Leader achieves this by:

Developing and launching the clinical pathways necessary to rollout and grow a serious illness organization serving our areas in collaboration with the COO, that redefines serious illness care

Leading the day-to-day clinical care of patients and families

Providing excellent patient care experience driven by the patient care plan

Ensuring clinical operational excellence

Being a good steward of resources by managing the Big 5 clinical expenses (labor, supplies, pharmacy, DME and mileage)

Ensuring spectacular customer service for patients, families, and referral sources

Coaching, mentoring, and leading the clinical team

Ensuring service, quality and compliance pillar success through strategic operational planning, implementation, and execution and ensuring goals are achieved.

Ensuring excellent CAHPS scores through utilizing the 5 Gems

Community and referral partner outreach and relationship building in partnership with growth team.

Ensuring all clinical policies and procedures are implemented and followed

Creating a program with commitment to excellent patient care and open access to services with urgency

Ensuring regulatory compliance (state, federal, local, Medicare, SCDHEC, DEA, and accreditation standards)

Guiding and collaborating with IDG

Implementing all process improvement effort identified by the QAPI team

Building a high-performance team by intentional recruiting and hiring

Ensures all new clinicians receive stellar onboarding which promotes excellent care

Conduct monthly one to one, clinical team meetings, and supervisory visits

Seeking guidance, coaching, learning and collaboration as part of the Teleios Collaborative Network

Knowledge, Skills & Abilities: Knowledge of federal, state, and local regulations r/t Hospice

Knowledge of Medicare Conditions of Participation for Hospice

Knowledge of quality standards and reporting practices for hospice and palliative care

Knowledge of Adult learning & training methodologies

Model the way

Exemplify the TCN Leadership System

Inspire a shared vision

Challenge the process

Enable others to act

Encourage the heart

Read the group and discern what is needed

Lead courageously

Proficient in Microsoft Office (excel, word, outlook, power point) & Zoom / TEAMS

Excellent & interesting presentation skills

Excellent problem-solving skills

Strong organizational skills and ability prioritize tasks, detail oriented and flexible

Excellent oral/written skills

Excellent interpersonal skills

Convey warmth, confidence, and competence

Ability to work under pressure to meet deadlines

Ability to facilitate large & small groups effectively

Ability to plan, prioritize and coordinate

Ability to effectively work virtually and move outcomes even when not physically on-site

Ability to direct and contribute to initiatives and processes within the organization.

Ability to integrate core values, integrity, and accountability throughout all clinical practices.

Ability to understand and apply information with which to contribute to the organization's strategic plan.

Ability to manage interactions to provide service and to support the organization.

Ability to provide guidance to organizational stakeholders.

Ability to interpret information with which to make business decisions and recommendations.

Ability to value and consider the perspectives and backgrounds of all parties.

Ability to effectively exchange information with stakeholders.

Qualifications:

Education Registered Nurse

Bachelors or Masters of Nursing degree- preferred

TCN Leadership Immersion

Teleios University graduate preferred

Experience: 6+ years in a Leadership position in Hospice or Palliative Care

Extensive experience with leading clinical teams in hospice and palliative care

Experience and Knowledge of team formation and building

Experience of great life struggle or challenge strongly preferred

Licensures & Certifications: Active Registered Nurse license in the state of SC

Active Professional Affiliation preferred

Valid driver's license and proof of automobile insurance (or other mode of personal transportation) required

We are committed to providing an environment of mutual respect with a diverse workforce; we make staffing decisions based on knowledge, skills, and abilities. We are an Equal Opportunity Employer that does not discriminate based on actual or perceived, race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit-based factor, or any other characteristic protected by applicable federal, state, or local laws.

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