Volunteer and Outreach Coordinator

Baltimore, MD, United States

Job Description Job Description If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Manager for Field Operation, the Volunteer Coordinator is primarily responsible for managing volunteers to support Global Refuge programming in Baltimore. This position will work alongside the Global Refuge mobilization staff to develop, inspire, and coordinate volunteers .

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in The United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

medical, dental, and vision available on the first day of employment,

professional development, tuition reimbursement,

generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,

12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,

company 403(b) contribution of 3%, an additional 7% match which vests immediately,

Family Building benefits for reproductive procedures, adoption/foster care assistance, and

an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

Through outreach activities and public speaking engagements highlight the work of Global Refuge and recruit volunteers.

Works collaboratively with the Global Refuge mobilization team.

Under minimal supervision, develops, inspires, and coordinates volunteers to support Global Refuge's local operation in Baltimore.

Supports the recruitment and vetting of volunteers.

Conducts orientation for new volunteers, educates them on relevant cultural practices, and prepares them for specific duties.

Develop assignments appropriate to volunteers' interests, coordinate schedules for such assignments, and place volunteers in roles most appropriately suited to their needs, availability, and abilities.

Manages the day-to-day office activities as they relate to Volunteer Services including maintaining the front desk, managing personnel and clerical volunteer staff, ordering supplies, scheduling appointments, handling telephone inquiries and walk-ins, and performing bookkeeping functions, including coordination of timekeeping activity.

Manages, builds, and maintains relationships with individual volunteers and volunteer groups.

Advise the Case Management team of any issues arising from volunteer and client interactions and or volunteer service delivery.

Monitors volunteer performance, develops and coordinates volunteer work schedules, and assists in establishing standards of performance and productivity.

Implements standard operating procedures, reviews, and improvements to enhance volunteer services and activities.

Supports inventory of in-kind items.

Monitors volunteers' satisfaction, and productivity and provides recognition as appropriate.

Other duties as assigned.

QUALIFICATIONS

Bachelor's degree or equivalent experience.

Experience in coordinating volunteer programs or similar roles is required.

Knowledge and understanding of refugee resettlement, or other relevant cross-cultural experiences are a plus.

Ability to maintain a pleasant, customer-centered demeanor and professional image in a variety of challenging situations.

Strong organizational and time management skills.

Ability to prioritize, multi-task, and change direction quickly.

Exceptional interpersonal skills, including keen listening ability, relationship-building, and community outreach.

Ability to work as a team member and independently, with a high level of self-motivation.

Skill in using computer applications applicable to the department as well as databases, Excel, and Microsoft Word.

Desire to connect with people from diverse backgrounds.

A high degree of cultural humility and emotional intelligence.

Valid insurance, and a reliable vehicle to be able to travel locally as required for the performance of duties.

Analytical skills to interpret and communicate policies and procedures, and to identify and initiate appropriate corrective action to resolve problems.

Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues, and partners, commitment to refugees and immigrants.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

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