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Pop-Up Talent
City of Daşşak, NY, United States
Customer Success, Customer Relationship ManagerAudubon, PA A leading SaaS organization is in search of a Customer Relationship Manager to join our expanding team. As a Customer Relationship Manager , you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs. Specifically, you
Job Source: Pop-Up TalentUnreal Gigs
City of Daşşak, NY, United States
About the JobHey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a sim
Job Source: Unreal GigsFidel API
City of Daşşak, NY, United States
Our mission at Fidel API is to unlock the full potential of payment cards. We offer a suite of financial infrastructure APIs that enable developers to build programmable experiences connected to purchases made in real-time using a card. Our tools are transforming how merchants and users interact by powering real-time, event-driven engagements in th
Job Source: Fidel APICube
City of Daşşak, NY, United States
We're on a mission to help every company hit their numbers. The world has evolved, but business planning has not. Most Finance teams still manage their planning and analysis in spreadsheets, yet the ones who replace them end up going back over 80% of the time. Cube is the first spreadsheet-native FP&A platform to deliver faster planning and perfor
Job Source: CubeForethought
City of Daşşak, NY, United States
Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience. Our products enable seamless customer expe
Job Source: ForethoughtTrustpilot
City of Daşşak, NY, United States
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? This candidate has a proven history of client retention and growth, is an expert in building consultative relation
Job Source: TrustpilotRoundTable Technology
City of Daşşak, NY, United States
Come Join Us! RoundTable Technology has an opening for a Customer Success Manager on our Customer Success Team RoundTable Technology is a growing IT company offering premier managed IT services to nonprofits. Headquartered in Frisco, Texas, we have additional offices and staff in Maine, New York City, Connecticut, and the Philippines. Wanted: Cust
Job Source: RoundTable TechnologySmartly.io Group
City of Daşşak, NY, United States
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success
Job Source: Smartly.io GroupLower Providence Twp, PA, United States
Customer Success, Customer Relationship Manager
Audubon, PA
A leading SaaS organization is in search of a Customer Relationship Manager to join our expanding team. As a Customer Relationship Manager , you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs.
Specifically, you will help customers onboard, adopt, and grow to help make their organization's resilience programs successful over the long term. In this role, you must be highly customer focused, excellent in communication and support, anticipatory of needs, and help to resolve issues quickly. You will be the voice of the customer and liaison back to client project and technology teams in escalating/resolving issues, coordinate new project scoped work, and shepherding projects to completion while measuring customer satisfaction. Building and maintaining strong relationships is critical to success.
The primary goal is to drive business growth and retention through high level customer satisfaction.
REQUIRED QUALIFICATIONS:
Strong relationship development and management skills, good interpersonal skill set
Strong listening skills and ability to correlate customer thoughts into company action
Demonstrable ability to communicate, present, negotiate with and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to manage multiple complex activities at a time
Strong verbal and written communication skills
Strong customer service and organizational skills
Strong problem resolution and decision-making skills
Strong time management skills, attention to detail and outstanding follow-up skills
Proficiency in English
PREFERRED QUALIFICATIONS:
Proven work experience (3+ years) as an Account Manager, Key Account Manager, Sales Account Manager or relevant role, ideally in a SaaS environment
Experience in multiple industries with varying levels of program complexity/maturity
Solid experience with CRM software (e.g., HubSpot/Salesforce) and MS Office (particularly MS Excel) including project management software
Knowledge of HTML and JavaScript a plus
Understanding of relationship databases and data models
Multi-lingual
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req23-00898
Customer Success, Customer Relationship Manager jobs in Lower Providence Twp, PA, United States
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