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Senior Salesforce CRM Technical Lead

Milpitas, California

Job Description

This is a Hybrid work environment.  Must be able to be in the office 3 days a week.

The IT-CRM team at Western Digital is responsible for enabling our marketing, sales and support teams with cutting edge applications built on Salesforce platform. We are seeking a seasoned Senior Salesforce CRM Technical Lead who will be responsible for working with the business teams to build solutions that address multiple strategic business initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Design scalable solutions using a combination of configuration and code to support business functions, knowing how to work in and around the limits of the platform

Create and maintain architecture diagrams, including system landscape, ERD, integration sequence flows, data flows etc

Coordinate with stakeholder teams and lead the design conversations to review use cases, goals, objectives, and architecture to support the business needs

Guide technology/solution decisions with architecture and product teams for projects

Lead technical design sessions with the development teams and own the technical execution for key initiatives during analysis, architecture, development, testing, deployment, and maintenance

Support and maintain current Salesforce instance, including the data model, coding best practices, user permissions, integrations with third-party and internal applications, security settings

Design and implement integrations between Salesforce and other systems, utilizing Salesforce APIs, middleware tools, and custom development

Communicate complex technical concepts effectively to both technical and non-technical stakeholders, providing guidance, recommendations, and explanations as needed

Collaborate with a diverse team of Analysts, Developers, and SMEs

Stay current with emerging CRM and industry trends, best practices, and technologies. Identify opportunities for process improvement, system optimization, and automation to enhance the overall efficiency, performance, and user experience of Salesforce solutions

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