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Bayone
Pleasanton, CA, United States
This role will involve day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases. You'll be working closely with the Product Owner on a daily basis
Job Source: BayoneWestern Digital
Milpitas, California
Job Description This is a Hybrid work environment. Must be able to be in the office 3 days a week. The IT-CRM team at Western Digital is responsible for enabling our marketing, sales and support teams with cutting edge applications built on Salesforce platform. We are seeking a seasoned Senior Salesforce CRM Technical Lead who will be responsibl
Job Source: Western DigitalWestern Digital Capital
Milpitas, CA, United States
Job Type (exemption status): Exempt position - Please see related compensation & benefits details below Salary Range: 117,300.00-166,200.00 Business Function: Business Applications Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, pos
Job Source: Western Digital CapitalBayone
Pleasanton, CA, United States
Role: Technical Business Analyst Location: Pleasanton, CA ( Hybrid) Type: 6 months C2H or 12 months+ Most important qualifications: 10 years IT experience Retail/ E-commerce background SQL, Snowflake, Power BI experience. Exceptional communications skills.
Job Source: BayoneDeloitte
Pleasanton
Configure, Price, Quote (CPQ) Senior Consultant A CPQ Senior Consultant at Deloitte is an exceptional analyst with strong ability to lead CPQ project works teams possessing a highly collaborative work style operating efficiently in a dynamic team environment. Further, the CPQ Specialist Senior Consultant has a demonstrated knowledge and history of
Job Source: DeloitteShiftCode Analytics
Pleasanton, CA, United States
BUSINESS SYSTEMS ANALYST W/ CLM EXP 6 MONTHS CONTRACT PLEASANTON, CA NEED LOCAL PROFILES ONLY FULLY ONSITE ROLE VISA- NO CPT/H1B CLIENT DOMAIN- Cloud-Based Financial Management and HCM Software Company MUST HAVE: Apptus/Conga- Contract Lifecycle Management systems (aka CLM) experience is REQUIRED Duties Someone who can go out, meet with Stak
Job Source: ShiftCode AnalyticsShiftcodeanalytics
Pleasanton, CA, United States
BUSINESS SYSTEMS ANALYST W/ CLM EXP 6 MONTHS CONTRACT PLEASANTON, CA NEED LOCAL PROFILES ONLY FULLY ONSITE ROLE VISA- NO CPT/H1B CLIENT DOMAIN- Cloud-Based Financial Management and HCM Software Company MUST HAVE: Apptus/Conga- Contract Lifecycle Management systems (aka CLM) experience is REQUIRED Duties Someone who can go out, meet with St
Job Source: ShiftcodeanalyticsLAM RESEARCH Corporation
Fremont, CA, United States
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: In your career, let’s prove what’s possible. At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it t
Job Source: LAM RESEARCH CorporationPleasanton, CA, United States
This role will involve day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases. You'll be working closely with the Product Owner on a daily basis and will be reporting to the Director of Product Management.
Key Responsibilities include, but are not limited to:
• Work with the Business and Product teams to understand the existing process and to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.
• Understand and document detailed requirements for implementing and enhancing CRM solution.
• Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details.
• Work with UX/UI team to develop mock-ups and proposed user journeys
• Mapping functional requirements to Salesforce.com features and functionality.
• Work with Product Manager and Analytics team to define, measure and track Key Performance Indicators (KPIs) and success criteria for the assigned projects & features
• Work with Architects and Developers to transform new requirements into Salesforce.com design and implementation.
• Work with the functional SME and trainers to identify and document process gaps and process improvements.
• Assist and Develop Innovation Roadmaps and BRDs.
What are the top 3-5 responsibilities (Must Haves) expected of this worker?
* Oversee Customer Assistance and Salesforce platform.
* Gather requirements and define business use cases.
* Take User journeys and create User Stories
* User Acceptance Testing
What technology is required for this role? Jira/Confluence, Salesforce, CRM
Qualifications:
* BS/BA Degree
• You have 5-9 years of technical business analyst experience in delivering amazing customer experience using customer support products and technology
* Customer Relation Management and Customer Service Management Solutions used by medium sized customer support organizations.
• Certificates: Six Sigma, Agile or Salesforce is a strong plus
• Product experience in eCommerce customer support a plus
• Aptitude for strategic thinking and problem solving in a fluid environment.
• Exceptional at prioritizing and focusing on the highest value opportunities.
• Ability to stay goal oriented and act with a sense of urgency
• Ability to work collaboratively as a member of cross-functional teams to deliver results.
• Excellent communication skills, able to present, negotiate and influence at C-level.
• Exceptional networking, relationship building and influencing skills.
Email Alert for Senior Technical Business Analyst ( Salesforce CRM) jobs in Pleasanton, CA, United States
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