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IT Resources
Plano, TX, United States
Locations: Hybrid with 3 days in office / 2 days WFH Tampa, FL - W Dr Martin Luther King Jr Blvd, Tampa, FL 33607 OR Plano, TX - International Pkwy, Plano, TX 75093 Education: Bachelor's degree in computer science, math, or other science field required or equivalent experience Job Type: Direct Placement Experience: Minimum 5-10 years' experienc
Job Source: IT ResourcesPalo Alto Networks
Plano, TX, United States
In this role, you will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating support cases to reco
Job Source: Palo Alto NetworksRealManage
Plano, TX, United States
Overview CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury
Job Source: RealManageMerge IT LLC
Plano, TX, United States
Our enterprise-level client in Texas, has an immediate need for two IT Support Specialists - one in Plano and one in Irving. Please see below for full details-- Job Notes: -6+ month contract / extendable and perm possible with good performance. -ASAP start date -Onsite in Plano, TX, and Irving, TX. -Drug & Background required. -Some weekend work r
Job Source: Merge IT LLCMerge IT LLC
Plano, TX, United States
Our enterprise-level client in Texas, has an immediate need for two IT Support Specialists - one in Plano and one in Irving. Please see below for full details-- Job Notes: -6+ month contract / extendable and perm possible with good performance. -ASAP start date -Onsite in Plano, TX, and Irving, TX. -Drug & Background required. -Some weekend work r
Job Source: Merge IT LLCPalo Alto Networks
Plano, TX, United States
In this role, you will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating support cases to reco
Job Source: Palo Alto NetworksRealManage
Plano, TX, United States
Overview: CiraConnect provides world-class cloud-based software and on-demand back-office shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury
Job Source: RealManageMerge IT LLC
Plano, TX, United States
Our enterprise-level client in Plano, TX, has an immediate need for a Deskside Support Specialist. Please see below for full details- Job Notes: --3-6+ month contract / extendable and likely to go perm with good performance. --Drug & Background check required. --Onsite in Plano and McKinney, TX. --COVID-19 and Flu Shots required. --Position will s
Job Source: Merge IT LLCPlano, TX, United States
IT Field Support Technician
Location: Plano, TX
Duration: Contract
Rate: DOE
US Citizens and Green cards Preferred. No third parties
Requirements:
***** CANDIDATE MUST BE FULLY VACCINATED AGAINST COVID VIRUS ***** Provides on-site walk-in center technical support to AT&T employees with PC software/hardware, Andriod/iPhones, and MAC PC's. Experience analyzing and solving technical problems.
Explain where technical issues may originate from as a result of having a deep understanding of hardware and software components.
Experience solving hardware and software issues in a customer service environment.
Strong social skills and experience navigating customer service issues with empathy.
Strong instinct to act quickly and are motivated to do what's best for the customer, You empathize when technology is not working as expected and explain difficult technical problems in a manner in which the customer understands.often anticipating and adjusting for problems and roadblocks.
Experience working in a dynamic, fast-paced environment, and can make decisions quickly and sometimes under tight deadlines.
Shown success in team environments demonstrating shared responsibility and accountability with other team members.
You have excellent verbal and written communication skills with the ability to tailor communication style to different audiences. You support customers in a timely manner and balance priorities to achieve individual and team productivity goals. You develop product knowledge and research required information using all available tools and resources. You set reasonable expectations for customers and keep them updated throughout their interaction. You document all pertinent user information and the nature of the problem with accuracy in all supported systems. You record all transactions accurately to maintain service and inventory part accuracy.
Other Requirements: Education: High School or equivalent.
Experience: 5+ years. Provides on-site I.T. field support to customers including installation, and servicing and repairing computer systems and equipment. Good interpersonal skills to work with customers and other unit personnel
Good analytical and problem solving skills Good communication skills. Good time management and organizational skills Ability to resolve hardware and equipment problems, Office environment, Windows 7/10 experience, able to lift 30 lbs regularly. No travel required. Able to work in the USA. Interview Process: Phone interview followed by in-person interview at customer site.
Email Alert for IT Field Support Technician-Plano, TX jobs in Plano, TX, United States
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