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Palo Alto Networks
Plano, TX, United States
In this role, you will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating support cases to reco
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Bachelor's degree (or Master's degree) in Computer Science or equivalent experience A quick mind that solves complex problems in a fast-moving environment Able to learn quickly, independently, and with moderate supervision. You figure out what you need to do and how to do it, then do it. Great sense of ownership and accountability not just for your
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Our enterprise-level client in Plano, TX, has an immediate need for a Deskside Support Specialist. Please see below for full details- Job Notes: --3-6+ month contract / extendable and likely to go perm with good performance. --Drug & Background check required. --Onsite in Plano and McKinney, TX. --COVID-19 and Flu Shots required. --Position will s
Job Source: Merge IT LLCMerge IT LLC
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Our enterprise-level client in Texas, has an immediate need for two IT Support Specialists - one in Plano and one in Irving. Please see below for full details-- Job Notes: -6+ month contract / extendable and perm possible with good performance. -ASAP start date -Onsite in Plano, TX, and Irving, TX. -Drug & Background required. -Some weekend work r
Job Source: Merge IT LLCMerge IT LLC
Plano, TX, United States
Our enterprise-level client in Texas, has an immediate need for two IT Support Specialists - one in Plano and one in Irving. Please see below for full details-- Job Notes: -6+ month contract / extendable and perm possible with good performance. -ASAP start date -Onsite in Plano, TX, and Irving, TX. -Drug & Background required. -Some weekend work r
Job Source: Merge IT LLCGeorgia IT Inc
Plano, TX, United States
IT Field Support Technician Location: Plano, TX Duration: Contract Rate: DOE US Citizens and Green cards Preferred. No third parties Requirements: ***** CANDIDATE MUST BE FULLY VACCINATED AGAINST COVID VIRUS ***** Provides on-site walk-in center technical support to AT&T employees with PC software/hardware, Andriod/iPhones, and MAC PC's. Experi
Job Source: Georgia IT IncPlano, TX, United States
In this role, you will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating support cases to record progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required.
RESPONSIBILITIES:
Provide Technical Support to customers and partners.
Provide configurations, troubleshooting and best practices to customers.
Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues.
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel may be required to customer sites in the event of a critical situation to expedite resolution.
Provide on-call support 24x7 on an as needed basis.
QUALIFICATIONS:
Must be willing to work flexible and varying shift times including weekends and evenings.
Limited to U.S. Citizens due to government requirement.
5+ plus years of related experience.
Excellent written and verbal communication skills.
Required experience with TCP/IP.
Strong experience in Routing & Switching (OSPF / BGP / VLAN / STP).
Strong experience with Security (IPSEC / SSL-VPN / NAT / GRE).
Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus.
Experience with Authentication Protocols a plus (Radius / TACACS).
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
BS/MS or equivalent experience required.
Learn more about Palo Alto Networkshereand check out ourfast facts
Email Alert for Technical Support Engineer Plano TX jobs in Plano, TX, United States
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