IT Support Specialist
Brookfield, WI, United States
**IT Support Specialist**
Brookfield, WI / Internal IT / Full-time **Who We Are** **Who Were Looking For** Were excited to add an IT Support Specialist to our Internal IT Team. + Passion and willingness to learn and use new technologies
+ Ability to multitask and work without direct supervision
+ Ability to work in a fast-paced environment and always maintain professionalism and confidence
+ Readily adaptable to change
+ Excellent interpersonal and communication skills
+ Team and customer focused with a collaborative work style
+ Self-motivated
+ Strong troubleshooting skills
**What Youll Do**
+ Provide tier 1-2 support to end-users
+ Assist in the creation of new user accounts
+ Assist in the set-up of new equipment and devices
+ Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
+ Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
+ Provide guidance and explain policies and procedures to end-users
+ Assist users in obtaining access to systems
+ May review and evaluate new computer hardware and software products
+ Assist in the tracking of hardware and software inventory
+ Assist and interact with hardware and software vendors
+ Assist in Corporate IT projects
**What Youll Need**
+ Bachelors Degree in Information Technology or related field
+ Understanding of Microsoft Products including Office365 and Active Directory
+ Any technical certifications such as A+ or Microsoft Certifications
+ Exposure to active directory and networking
**What Will Set You Apart**
Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Concurrency a great place to work. Concurrency full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and a comprehensive benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs, excellent training program and bonus opportunities.
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