Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Formstack LLC.
Denver, CO, United States
POSITION OVERVIEW The Customer Support Specialist, Tier 1, will be among the first line of support for our Forms customers. As a member of the Forms support team, you will be responsible for delivering exceptional customer support via email, video/phone call, and occasionally chat-based support. In between offering support to our external customers
Job Source: Formstack LLC.RELX
Denver, CO, United States
About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational ef
Job Source: RELXKIOSK Information Systems
Louisville, CO, United States
**Customer Service Tier 1** **Department:** Customer Service **Location:** Louisville, CO **About Working at KIOSK Information Systems:** KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With over 27 years of exper
Job Source: KIOSK Information SystemsRELX INC
Denver
About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational eff
Job Source: RELX INCAmerican Cybersystems
Aurora, CO, United States
Innova Solutions is currently seeking a NETWORK ENGINEER (TIERIII) OPERATIONS AND MAINTANCE SUPPORT with an Active Top Secret/SCI with Poly Clearance to serve a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. Our client's National Security Team supports the intelligence com
Job Source: American CybersystemsAgentSync, inc.
Denver, CO, United States
Be part of the early foundational team by helping build AgentSync’s Customer Support function! This is not your typical Customer Support role. Salesforce-nerd? Customer-obsessed heart with a Product-obsessed mindset? Agile-savvy? Natural problem-solver? High EQ and IQ? Let’s chat! AgentSync’s Customer Success team will be our fastest growing organ
Job Source: AgentSync, inc.Inclined
Denver, CO, United States
About Inclined Inclined is building a technology platform focused on driving better long-term outcomes for whole life insurance policy holders. Our mission is to help people get more value out of their whole life investment, while transforming a trillion-dollar industry ready to benefit from modern technology. We’re a well-funded venture backed st
Job Source: InclinedVertafore
Denver
Job Description Job Description $45,000 + VIP Bonus $45,000 + VIP Bonus Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower cost
Job Source: VertaforeDenver, CO, United States
POSITION OVERVIEW
The Customer Support Specialist, Tier 1, will be among the first line of support for our Forms customers. As a member of the Forms support team, you will be responsible for delivering exceptional customer support via email, video/phone call, and occasionally chat-based support.
In between offering support to our external customers, you will also be asked to provide support to our internal customers, the Formstack team via our Formstack Slack channels, team meetings, and asynchronous collaborative work. This position will be a hybrid in our Denver office with 3 days in and 2 remote.
As a member of the customer support team, you will actively communicate customer needs within Formstack to reduce friction points for customers. Support Specialists will learn and develop skills to collaborate cross-functionally in the interest of customer advocacy and proactive support. This role will be essential in helping our company keep customer needs front and center. Experience with written documentation is a plus!
RESPONSIBILITIES
-Learn the ins and outs of our Formstack products and services
-Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support
-Work in a fast-paced environment and be able to meet and exceed our service standards in ticket volume, CSAT, and quality metrics
-Create written and/or video documentation, and assist in keeping these resources up-to-date
-Think of new and creative ways to solve customer issues, and share these ideas with the team
-Participate in product development by sharing customer feedback and your unique perspective as a Formstack expert
KNOWLEDGE, SKILLS, AND ABILITIES
Required:
-Work closely with the Formstack team to answer questions, provide feedback, and assist in finding use-case solutions
-1-2 years of Customer Support experience in a moderately technical environment. Or, 3 years delivering high-touch, communication-heavy support in a non-technical environment
-Proactive, resourceful, and more importantly empathetic
-Able to work successfully with minimal oversight
-Ability to tackle complex issues
-Able to think outside the box and look for alternative solutions
-Good time-management skills
-Willing to learn, and handles change well
-While this role is primarily inside of US business hours, occasional schedule flexibility is required
Preferred:
-Knowledge/experience in the following:
-Online forms
-Basic programming (HTML, CSS, JavaScript)
-Experience contributing to the build out and maintenance of both internal and external knowledge bases
-SaaS experience
$45,000 - $50,000 a year
Email Alert for Customer Support Specialist, Tier 1 jobs in Denver, CO, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.