Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Formstack
Denver, CO, United States
POSITION OVERVIEW The Customer Support Specialist, Tier 1, will be among the first line of support for our Forms customers. As a member of the Forms support team, you will be responsible for delivering exceptional customer support via email, video/phone call, and occasionally chat-based support. In between offering support to our external custome
Job Source: FormstackTEKsystems
Boulder, CO, United States
Description: Functions of this role include: • Active participant in 24x7 operations of the NOAA SOC and Commerce ESOC. This includes proactively monitoring and providing near-real-time cybersecurity status and reports to enable timely decision-making for 24/7 operations, SOC Tier I analysts monitor and investigate alerts sent to the SOC • Opera
Job Source: TEKsystemsFusion Technology LLC
Boulder
Job Description Job Description Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an Engine
Job Source: Fusion Technology LLCTEKsystems
Boulder, CO, United States
Description: Functions of this role include: • Active participant in 24x7 operations of the NOAA SOC and Commerce ESOC. This includes proactively monitoring and providing near-real-time cybersecurity status and reports to enable timely decision-making for 24/7 operations, SOC Tier I analysts monitor and investigate alerts sent to the SOC • Opera
Job Source: TEKsystemsFusion Technology
Boulder, CO, United States
Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an Engineer-by-trade, Fusion Technology ded
Job Source: Fusion TechnologyFusion Technology LLC
Boulder, CO, United States
Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an Engineer-by-trade, Fusion Technology dedi
Job Source: Fusion Technology LLCHarmonic
Denver, CO, United States
Description Director – Sales Tier 1 – NAM Service Providers Harmonic is the worldwide leader in video delivery solutions. We enable media companies and service providers to deliver ultra-high-quality streaming and broadcast services to consumers globally through innovative SaaS platforms and software-based appliances. We are changing the way medi
Job Source: HarmonicHarmonic Inc.
Denver, CO, United States
Description Sr Director - Sales Tier 1 - NAM Service Providers Harmonic is the worldwide leader in video delivery solutions. We enable media companies and service providers to deliver ultra-high-quality streaming and broadcast services to consumers globally through innovative SaaS platforms and software-based appliances. We are changing the way m
Job Source: Harmonic Inc.Louisville, CO, United States
**Customer Service Tier 1**
**Department:** Customer Service **Location:** Louisville, CO
**About Working at KIOSK Information Systems:**
KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With over 27 years of experience and 250,000+ kiosks deployed, KIOSK is a market leader and trusted partner of Top 100 Retailers and Fortune 500 clients delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of kiosk solutions along with managed services and IoT capabilities to ensure a seamless user experience. Self-service is a fast paced and exciting industry with high professional growth potential.
The company offers a full spectrum product portfolio with all solution disciplines in one professional / manufacturing campus. We are a high performing and customer-centric team. KIOSK provides a respectful, fun, and collaborative work environment with great benefits and work / life balance.
KIOSK is currently recruiting for a Tier One Customer Care Agent, who will be a key member of the Customer Experience (CX) Team. This professional serves as the first point of contact with our valued customer base to troubleshoot/resolve issues with kiosk componentry and/or software/driver related issues. The Agent works to quickly resolve issues over the phone or via ticket submission, coordinating both warehouse parts distribution and dispatching on-site field technician visits to replace failed components. This role requires quick thinking and top-notch verbal/written communication skills, which are essential when working with custom kiosks distributed across North America. The Customer Care Agent will also engage and collaborate with senior members of the Customer Experience Team on more complex issues, requiring higher tier resolution expertise. This is a fast-paced position ideal for a technically skilled and customer-focused professional, with ample room for professional advancement.
The position requires in-office availability Monday-Friday during daytime hours as well as in covering some after-hours on-call rotations (shared among Team Agents).
**Responsibilities:**
* Act as the first point of contact for customers seeking help with technical issues.
* Provide troubleshooting and technical assistance with applications and hardware.
* Field inbound calls or e-mails from both end users and businesses requesting assistance and/or information
* Clearly document outcomes and steps taken to resolve issues
* Coordinate shipment of components from KIOSK warehouse to field
* Dispatch/Manage on-site technicians to replace hardware and/or troubleshoot issues
* Other duties as required.
**Required Skills:**
* High school diploma.
* Fundamental knowledge of Windows Operating System and basic diagnosis of computer systems
* Ability to prioritize and work in a fast-paced high-volume environment.
* Work independently with minimal supervision.
* Exceptional verbal and written communications.
**Desired Skills:**
* Experience as a technician or help desk position, desirable.
* Adaptability Being open to and actively solicit new ideas and opinions.
* 1-2 years experience in a customer service environment.
**Travel:**
* No Travel
**Physical:**
* Must be able to sit / stand 8 hours
**Starting Hourly Rate -** Final compensation for this role will be determined by various factors such as a candidates relevant work experience, skills, and certifications.
**Benefits-**
KIOSKvalues its employees by supporting them with a full benefits package including:
* Medical (3 plans to choose from / one plan 100% company paid)
* Dental (Company Paid for Employee only coverage)
* Vision (Company Paid for Employee only coverage)
* Life Insurance (company paid)
* Short and Long Term Disability insurance (company paid)
* Flexible Spending Accounts
* 401(k) match with immediate vesting
* Employee Assistance Program
* Paid Time Off
* 10 Paid Holidays per calendar year
* Annual Bonus program
Email Alert for Customer Service Tier 1 jobs in Louisville, CO, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.